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"Unit needs a upgrade."

"Welcomed an upgrade. Very much appreciated. However, on arrival asked to pay direct and not as normal through my booking form. This insured me card surcharges that I was not advised of at the time, and do not have through normal booking procedure. Also after dining at the establishment and going ..."

"Service was excellent- staff were very friendly. Not a complaint - just a comment - my (spa) room was above the reception so it got a bit noisy at times, but not enough to spoil my experience."