This was an amazing place to stay. The owner and the employees were abundantly friendly and helpful, food was great, the atmosphere was unlike anything else.
Excellent friendly service, great communication. Amazing location, amazing room, amazing views.. definitely a place i will stay again. Extremely happy with everything.
Calm and peaceful place at the enterance of the national park. Good staff kinldy arrange pickup service from airport and trekking tour. Enjoy your great experience!
Communicatie met hotel ging heel vlot, ze stonden ons op te wachten aan de bus. Heel mooie kamer en lekker eten. We deden ook een jungle tweedaagse met hen en ook dat was prima geregeld. Lekker eten, leuke en interessante gidsen,... Een aanrader!
Vielen Dank für die tolle Überraschung zu meinem Geburtstag, die hervorragende Massage und den freundlichen Service. Auch der Gepäcktransport war sehr angenehm. Vielen Dank auch für die netten Guides und die schönen Ausflüge, sowie das tolle Essen während der Ausflüge.
The staff at the Orangutan Hotel rocks!! Their Orangutan Treking guides certainly live up to their reputation, and I managed to see several Orangutans on my one and only trek into the rainforest..I was later told that many people spend days in the jungle without seeing anything, so I feel very lucky.
The hotel has some great views and is located in an excellent spot in relationship to local shops and restaurants.
This place is great. It’s in the jungle, so with that, you have to cut some slack.
It’s not even on a road, but staff will greet you at the end of the road and carry your luggage to the room for you (and from)!
They also helped arrange our ride from Kualanamu (airport in Medan), our jungle trek guide, and our ride to Berestagi.
The room has space, and we were able to get wifi and charge our devices.
Jungle so a bit more like glamping.
After a lovely friendly wellcome, i was shown my room - a palace in the tree tops, absolutely divine, so clean, spacious with lots of light coming in. A bed fit for a princess, a super comfy kingsize 4 poster wooden bed with full mosquito net. The bathroom is the best ive ever used. I have enjoyed my stay here , will definitely come back next year. I love being so high up, and with over 100 stairs to climb up to this beautiful palace, i will have very strong legs when i go hone to England!
Desi tog imod os på hotellet med stor gæstfrihed, og efterfølgende var kommunikationen med hende i top. Pga en problematik med manglende varmt vand på værelset, blev vi opgraderet til Penthouse lejligheden. Wow!!! Det var en fantastisk mulighed - sikke en udsigt! De 135 trin derop er hele turen værd, så tøv ikke med at booke penthouse, hvis den er ledig.
เข้าพัก 4 คืน, มกราคม 2026
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Susan
21 มิ.ย. 2023
had an excellent guide - Mona who not only found us orangutans but was incredibly kind when my son got vertigo - taking us to the local doctor for assistance. The room (we stayed in the penthouse) was incredibly clean and the view amazing. Monkeys jumped on our roof and ate fruits from the tree right outside our window. An amazing experience.
เข้าพัก 3 คืน, มิถุนายน 2023
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Line
18 ต.ค. 2022
ชื่นชอบ: พนักงานและบริการ
Has potential
This is a small boutique hotel, where you are treated as a family when you arrive.
Downside is that there was no restaurant at the hotel, and no bar, so it didn't really create a place to 'hang out'.
there were good food options around, but it would have been great if the hotel itself atleast offered drinks/snacks..
Apart from that, the staff was very helpful and took care of all transports, guided trips etc.
เข้าพัก 6 คืน, ตุลาคม 2022
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Robert
25 ก.ย. 2022
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Ich hatte das Zimmer ganz oben. Anzumerken ist hier, dass es sehr anstrengend ist die vielen Treppen zu steigen. Das Zimmer ist viel zu hoch.
Im Zimmer selbst war nichts vorbereitet, keine Handtücher, kein Toilettenpapier, etc. Ich hatte 2 Nächte gebucht, es wurde nichts sauber gemacht. Der Service ist unterirdisch bis gar nicht vorhanden.
Great place. All the comforts required.
Good food and cold beer!
เข้าพัก 1 คืน, มกราคม 2020
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
20 ธ.ค. 2019
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
We'd recommend the Orangutan for hardy travelers. We ascended a long flight of uneven steps each day to the "sky room", where we shared the treetops with macaques. The very accommodating hotel staff carried two cups of coffee up those steps each day. You're immersed here in everything that happens in the village, where tourists come for jungle treks and staff and guides for the most part were born and raised here.
We stayed at the Hotel Orangutan because of its status as a non profit organization. They dedicate a portion of their profits to preserving the orangutans and their habitat. From the minute we arrived, we were treated like family. All the staff were super friendly and helpful. Most evenings someone was in the lobby playing a guitar and singing - super chill vibe here. The hotel arranged a private day-long trek for us with guides Apri and Andra. It was an incredible experience we will never forget and our guides were knowledgeable, friendly and experienced. We asked for a challenging trek to see as many orangutans as possible and the day far exceeded our expectations! We would highly recommend the Hotel Orangutan. We were in the Sky room and had monkeys come daily to our deck. The room was huge and the condition was good - sparse, but typical of Bukit Lawang.