Staff was very helpful, spoke excellent English. We only stayed here 1 night before Cruise out of BA. It was perfect for us. Clean, location safe with several restaurants and bars within walking weeks before our trip, Concierge Enzo, arranged transport from EZE airport to hotel via email. Once at the hotel, Miguel arranged a taxi to transport us from hotel to cruise port for the next morning. Drivers did not speak much English, but were punctual, courteous and helped with luggage. Overall this was a very good and seamless experience for us. We would definitely stay here again.