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Serenity Suites

3.5 star property
Guests start their day with breakfast poolside, then enjoy lunch amid the peaceful grounds where barbecue grills await for outdoor cooking

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Serenity Suites combines hospitality with contemporary comfort. Travelers fuel up with a full breakfast before relaxing at the poolside bar or wandering through the garden. The property provides in-room WiFi and attentive staff to ensure a truly restful getaway.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Serenity Suites have a pool?

Yes, this property has an outdoor pool.

Is Serenity Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serenity Suites?

Self-parking is free at this property.

What time is check-in at Serenity Suites?

Check-in begins at 3:00 PM.

What time is check-out at Serenity Suites?

Checkout is at 1:00 PM.

Does Serenity Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Serenity Suites located?

Situated in Bucaramanga, this hotel is within 1 mile (2 km) of La Flora Ecological Park, Autonomous University of Bucaramanga and San Pio Park. Cabecera Shopping Mall and Las Palmas Park are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

10

Exceptional

10

Cleanliness

10

Location

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 5 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Colombia!

Most awesome place ever! Beautiful home, safe, attractive neighborhood. Owner GUS made us feel like family. Wonderful fresh blended lemonade upon our arrival. Gus provided terrific suggestions re; eating out, and activiities to add to our tour. Without his suggestion, we would have missed the gondola ride in the Andes which was incredible. Beautiful and relaxing pool and hot tub after a long day of traveling/tours. Great view of the city from our room. We would like to return to Bucaramanga and Serenity Suites.
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wake up in a birds paradise a top of the city

Getting to Serenity Suits you think you are leaving the city. The road climbs up a steep hill surrounded by forest. Soon you are at the top of a hill in a quiet modern neighbourhood where you have the most astounding view of the city. Serenity Suits is located in a secluded street (our taxi driver had to ask for directions), a dead end street next to a forest park full of a variety of birds and a trail that takes you down to town on a beautiful walk. Although you are almost out of the city, you are 10 minutes from great shopping (Shop for locally hand made leather products) and 20 from downtown (visit the market in carrera 15) in taxi rides that cost less than 5 bucks.  Hosts Sandra and Gustavo run this boutique hotel like their own home and treat you like family without being intrusive. We stayed with them for three nights as part of a recent backpacking trip to Colombia. Our room had a balcony with a full view of the city. We had the same wonderful view from the shower! The room was modern, with air conditioning TV and ample space. We were woken up in the morning to soothing wild bird songs. We were treated  to a magnificent breakfast that Sandra cooked for us every morning with her own take on traditional Santanderean food. We did bird watching while having breakfast at the balcony: What a Treat! Gustavo and Sandra looked after us offering suggestions and directions to places to visit, eat and hung out. Thney have a trusted taxi driver that they called when needed. Gustavo
Verified

10/10 Excellent

zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendadisimo

El lugar es hermoso, puedes ver la ciudad desde el balcón del restaurante. La comida es deliciosa, es limpio, está bien ubicado. Lo mejor es el servicio. Sandra, su esposo Gustavo y su hija son personas muy amables, todo el tiempo están pendientes de ti. Sin duda alguna, regresaría a Serenity Suites.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay at Serenity was lovely

Beautiful setting with view and very attentive hosts. The room was artistically and carefully designed with luxurious amenities. Healthy fresh breakfast on patio overlooking the spa and swimming pool. I highly recommend to other travelers to stay at this fine hotel .
Verified

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant Stay

An elegant, safe, and comfortable stay with a beautiful family in Bucaramanga.