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Hotel Chicamocha

4.0 star property
Art Deco hotel with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Hotel Chicamocha, near San Pio Park, offers a family-friendly retreat with international dishes at three restaurants, spa treatments like massages and manicures, and in-room WiFi. The outdoor pool complex is enjoyed by all, and visitors consistently praise the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Double Room Executive

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Executive

  • 26 sq m
  • Sleeps 2

View all photos for Triple Room Executive

2 bedrooms, minibar, in-room safe, free WiFi

Triple Room Executive

  • 26 sq m
  • Sleeps 3

View all photos for Standard Single Room, 1 Bedroom

2 bedrooms, minibar, in-room safe, free WiFi

Standard Single Room, 1 Bedroom

Highlights

Air conditioning
LCD TV
2 bedrooms
Hairdryer
Private bathroom
Minibar
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Triple Room

2 bedrooms, minibar, in-room safe, free WiFi

Standard Triple Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Hairdryer
Private bathroom
Minibar
Cable channels
Daily housekeeping
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

2 bedrooms, minibar, in-room safe, free WiFi

Standard Twin Room

Highlights

Air conditioning
LCD TV
2 bedrooms
Hairdryer
Private bathroom
Minibar
Cable channels
Daily housekeeping
  • 27 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Standard

2 bedrooms, minibar, in-room safe, free WiFi

Twin Room Standard

  • 26 sq m
  • Sleeps 2

View all photos for Junior Studio Suite

Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi

Junior Studio Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
2 bedrooms
Hairdryer
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Junior

2 bedrooms, minibar, in-room safe, free WiFi

Suite Junior

  • 45 sq m
  • Sleeps 2
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About the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002

What's nearby

  • Megamall Shopping Center - 8 min walk - 0.7 km
  • Canaveral Mall - 11 min walk - 1.0 km
  • Alfonso Lopez Stadium - 2 min drive - 2.5 km
  • Universidad Industrial de Santander - 2 min drive - 2.5 km
  • Cacique Shopping Mall - 3 min drive - 3.2 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪La Cocina De La Abuela - ‬1 min walk
  • ‪El Viejo Chiflas - ‬2 min walk
  • ‪Tastyzón Los Tejaditos - ‬2 min walk
  • ‪Restaurante Tony - ‬3 min walk
  • ‪Super Concha - ‬3 min walk

About this property

Hotel Chicamocha

Upscale family-friendly hotel near Canaveral Mall
Located close to Megamall Shopping Center and San Pio Park, Hotel Chicamocha provides free English breakfast, 2 coffee shops/cafes and a playground. Treat yourself to a facial, a manicure/pedicure or a body scrub at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. In addition to a hair salon and an arcade/games room, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with pool umbrellas
  • A round-trip airport shuttle (surcharge), meeting rooms and a 24-hour front desk
  • Smoke-free property, a gift shop and concierge services
  • A front desk safe, a computer station and a TV in reception
  • Guest reviews speak highly of the helpful staff
Room features
All 160 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Free toiletries and hairdryers
  • 50-inch LCD TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (COP 70,000 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 24-hour pool access
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (81 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (203 centimetre wide)
  • Wheelchairs on site

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 80000, per pet, per day, plus a deposit of COP 150000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 10 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wired Internet: COP 70000 per day (rates may vary)
  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 80000 per pet, per day
  • Service animals are exempt from fees
  • Facilities fee: COP 9450 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

Does Hotel Chicamocha have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is available 24 hours a day.

Is Hotel Chicamocha pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a deposit of COP 150000 per stay and a fee of COP 80000 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chicamocha?

Limited spots are available.

What time is check-in at Hotel Chicamocha?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hotel Chicamocha?

Checkout is at 1 PM.

Does Hotel Chicamocha provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-8:00 PM on request. A fee of COP 45000 per vehicle applies.

Where is Hotel Chicamocha located?

This family-friendly Bucaramanga hotel is located in a shopping district, within a 15-minute walk of Megamall Shopping Center, Parque del Agua and San Pio Park. Canaveral Mall and Alfonso Lopez Stadium are also within 1 mi (2 km).

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Reviews

Hotel Chicamocha Reviews

8.4

Very good

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 164 out of 335 reviews
Rating 8 - Good. 109 out of 335 reviews
Rating 6 - Okay. 33 out of 335 reviews
Rating 4 - Poor. 17 out of 335 reviews
Rating 2 - Terrible. 12 out of 335 reviews

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great full breakfast. Convenient location. Active night life area.
Stayed 1 night in Mar 2025

10/10 Excellent

Teres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

8/10 Good

yuris meliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again
Stayed 5 nights in Nov 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

4/10 Poor

Hernando

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a nice hotel but they charge for something that I don’t understand why.
Stayed 1 night in Jul 2022

6/10 Okay

Javier

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Stayed 1 night in May 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the quickness of attention for the customer and the breakfast. What I didn’t like is the noisy neighbors and the bad internet connection.
Stayed 19 nights in Apr 2023

10/10 Excellent

Anirban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oportunidad de mejora

El Desayuno incluido miy plano los mismos tipos de huevos, no variaron
Stayed 2 nights in Jul 2025

10/10 Excellent

Narendra

Liked: Amenities
Very friendly reception staff.very good locstion
Stayed 1 night in Jul 2025

6/10 Okay

John

Liked: Cleanliness
Place could use some freshening up but was overall nice
Stayed 1 night in Mar 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
Stayed 5 nights in Feb 2025

10/10 Excellent

JAIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL HOTEL ES COMODO, SEGURO Y ASEADO, AGRADABLE
Stayed 4 nights in Jan 2025

4/10 Poor

HEMMY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No es un hotel barato, y NUNCA nos funcionó el wifi en la habitación
Stayed 1 night in Jan 2025

8/10 Good

Marvin

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Marvin

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

4/10 Poor

Juan C

Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel Chicamocha pudo ser bueno en una época, pero Lo han dejado deteriorar y jamás podría considerarse un hotel de cinco estrellas, a lo sumo tres estrellas. Yo estaba en una suite, no obstante la vista Int no era agradable y al encender las Luces se pierde privacidad interior; la losa, copas del servicio de cafetería a la habitación mal lavadas, el baño viejo de más de 30 años tiene un ruido Al soltar la cisterna que atemoriza, el ingreso a la ducha es una trampa mortal con escaleras y varios niveles, además de una banca pretendida elevada donde al ingresar, si uno resbala, podría reventarse el cráneo: desastroso. Iluminación blanca excesiva, mal servicio en el desayuno incluido: particularmente una de las meseras Jóvenes de la autoservicio de trato seco y desatento; no hacen servicio a la habitación a menos que uno insista en recepción para que envíen una múdalas, En fin, a menos que no tenga donde más ir NUNCA REGRESARÉ A ESE HOTEL. Creo que debe existir en hoteles.com una política de Evaluación de un establecimiento que dice tener cinco estrellas, pero que no pasaría el examen para asignarle tres. Cualquier precio que se pague, es muy elevado para el servicio y la comodidad que ofrece un hotel avejentado cuyo único prestigio es su nombre de hace muchos años. Hay muchas innumerables mejores ofertas en Bucaramanga. En la foto adjunta puede observarse la complejidad del acceso a la ducha.
Stayed 1 night in May 2024

10/10 Excellent

Fredy

Liked: Property conditions & facilities, room comfort

Recomendado

Buen servicio
Stayed 1 night in Apr 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

EDGAR R

Disliked: Property conditions & facilities, room comfort

Bucaramanga muy bonita

Un hotel bastante antiguo y no lo han remodelado a la era actual, tenía gimnasio y la gran mayoría de sus equipos dañados e inservibles, Su habitación no tenía la caja fuerte y me trajeron una portátil bastante prehistórica y poco confiable. Las almohadas muy malas y el colchón muy viejo.
Stayed 5 nights in Mar 2024

8/10 Good

Gustavo Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

Buen hotel, bien ubicado, limpio y de excelente servicio, aunque tiene que mejorar el salón de juegos que ofrecen ya que no cumple con las expectativas que generan.
Stayed 1 night in Feb 2024