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"The hotel needs a lot of work "

"Clean room."

"This hotel was extremely clean with a great room setup. Located central to downtown Tyler with plenty to do within walking distance."

"Very nice facility and always enjoy staying there."

"This was one of the best hotel experiences my family has ever had. Everything was clean and seemed almost brand new, and the staff were very helpful and friendly."

"Perfect Neat and clean "

"Not as new as photos made it look - at all. This is an old motel. Also, not as large as pictures. Overall, pretty run down for the Best Western name. Not what I expected from Best Western - the reason I trusted it. More in line with an outdated Super 8. The only part I would give 5 star is the back lit vanity mirror which was spotless too. Tub had no traction and was super slick. Shower curtain was white and a little dingy. Bedding was white and looked old and dingy. The pillows on the king bed...

"My friend and I had a great stay here. The property feels very isolated but still close enough to "civilization" for you to pick up what you need, forgot, or ran out of during your trip. We went to a local gas station got extra ice and water and were back in about an hour. We did have a few encounters with wildlife (I'm no expert but one seemed like a bobcat which followed us while we were walking the puppy in the early morning, and the other looked like a wolf which kept its distance but...

"Excellent in all categories "

"I stayed here for two nights and unfortunately had a very poor experience from start to finish. Upon arrival, check-in took about 30 minutes because their entire system went down. To make matters worse, the lobby and hallways had no working air conditioning, which made the wait extremely uncomfortable. The room itself was in unacceptable condition. The bathroom tub was peeling and had visible mold, which is a serious cleanliness concern. The toilet was oddly installed sideways, making it...

"The room and the people were very nice and friendly. The water in the indoor pool was very cold. The shower pressure wasn’t very strong. "

"Very nice and clean room highly recommended. "

"The room had a nasty smell and the bathroom toilet had a tear on it "

"Great staff and warm welcome. Nice location, quiet. Clean and updated facility. No complaints other than the breakfast. They need to up their game for the food and coffee."

"The room was clean and the bed was incredibly comfortable. It was safe although near a busy intersection so rather noisy. The staff were sweet, courteous and genuine. I recommend the hotel heartily though it is not a luxurious or expensive sort of hotel. It’s SAFE for a solo traveler. "

"The room was very comfortable. The shower needs a little more water pressure, or a different showerhead. The toilet did run a little during the night as well."

"Stay was great, and the location has lots of restaurants nearby. The only thing is that the beds are on top of what looks and sounds like filing cabinets. Very odd base on a bed and makes a metallic noise anytime you move."

"This place was a real treat. Unique property that we will look forward to being in again. Bedding and amenities were excellent. "

"Bathroom cleanliness was exceptional! Wonderful room. Staff was great. "

"we have been here twice nice and the room s are always clean they have new decor and its really nice.The gym has everything you could possible need.Breakfast was really good.They had a pool and hot tub before this time it is gone and the floor has just cement where it was & it was a nice indoor pool & hot tub.We will go again but not when our grandaughter is with us.She loves the pool so will have to stay where there is a pool."