First of all, I had spoken with the staff at the hotel twice the day before arriving, and also spoke with them on the way driving up. I knew I was going to arrive later than usual check-in time. I also had spoken with them two weeks before arriving to confirm my reservation.
Upon arrival, the hotel could not find my reservation as they showed me already checked in.
When I entered my room, it was evident that someone had just climbed out of the bed. The garbage can was full and wet towels were all over the bathroom floor.
The young man at the front desk showed that the room had been marked as clean. However, he himself came in and did a quick clean of the room.
The next morning, I realized the ice machine didn't work. When I went to the front desk, the manager played it off that he would have to get it repaired . It was quite evident that ice machine had not been in operation for a long time!
The floors in the room had clearly not been cleaned/mopped in months! Our feet were black when we walked from the bed to the bathroom!
The mattress was old and the linens were not clean even after being washed. I went out and bought disinfectant wipes and wiped down everything in the room as well as lysol spray for the bed!
For the cost of this room, I expected much better! If there had been other accommodations available, I would have gone else where. I do not recommend the Blue Coast Inn and Suites at all! This place is a complete DUMP!
