I’ve stayed at this property before and previously found it to be average but convenient for a quick trip. Unfortunately, after our most recent experience, I will not be returning.
During our stay, my children and I were swimming when a sudden storm rolled in. As we were leaving the pool area, a strong gust of wind caused a table to blow over, striking my 7-year-old daughter in the head and knocking her down. When I reported the incident, I was shocked by the response from the property manager. Rather than showing concern, he accused me of being in the pool after it was closed—an accusation that was completely false. The pool gate is secured with a padlock when closed, and it’s absurd to suggest I would have lifted four young children (ages 9, 7, 2, and 1) over a locked gate.
Additionally, the service was far from accommodating. My mother-in-law asked for an extra towel, as the room only had two for both her and my father-in-law, and was told she needed to bring her used towel to the office in order to receive a clean one.
The overall treatment by staff was unprofessional and dismissive. I expected basic courtesy and safety, neither of which were provided. I hope management addresses these issues, but based on this experience, we will not be staying here again.
