4/10 Poor
Linda
Travelled with family
14 May 2024
Disliked: Amenities
In our first room the toilet seat came off in my brother's hand. In the second room we were assigned the toilet ran all the time. We were gone the entire day and when we got back at midnight, the beds were unmade and the trash cans hadn't been emptied.
The reservation was originally for three days. Our plans changed and we checked out early. We were told at the desk that since we didn't give 24 hours notice it was company policy to not refund the amount of the third day. So we paid for a room we didn't use.
I will be calling to complain, and will not be using Holiday Inn again.
Linda
Stayed 3 nights in May 2024