Dear MIchael, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Cheri, On behalf of our team at Sheraton Boston Hotel, we express our gratitude for your stellar review. We are pleased to hear that you had an enjoyable stay with us. Our front desk team takes great pride in providing exceptional service, and we are delighted that their thoughtful hospitality enhanced your experience. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Kevin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Boston Hotel; we hope to see you again soon. Sincerely,Sheraton Boston Hotel Leadership Team

Dear Leticia, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Sheraton Boston Hotel Leadership Team

Dear Colleen, Thank you for your kind words. We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it is always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Sheraton Boston Hotel.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Manuel, We are pleased to receive your generous rating for Sheraton Boston Hotel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Akifumi, Thank you for being our guest and sharing your observations. We understand the significance of small details in shaping the overall impression of our hotel. Therefore, we regret that you felt our accommodations appeared dated. We are committed to striving for improvements at every turn, and your feedback is instrumental towards that goal. Please rest assured that we will address your concerns with the appropriate individuals. While this stay may not have been perfect, we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Kishore, Thank you for choosing us and also for your rating. We want to apologize if we did not exceed your expectations in all areas of your visit. We hope you will come back so we can provide you with a flawless stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Sheraton Boston Hotel Leadership Team

Dear David, We are delighted to hear that your stay with us was absolutely perfect. It brings us great joy to know that you could catch an exciting baseball game at Fenway Park and enjoy exploring the city on foot. Boston truly is a walker's paradise. Moreover, we are pleased that you thoroughly enjoyed our diverse culinary and beverage options tailored to the tastes and preferences of adult travelers like yourself. Thank you for sharing your review with fellow travelers and for your excitement about returning. All of us at Sheraton Boston Hotel look forward to welcoming you back for another memorable visit.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Michael, Thank you for choosing Sheraton Boston Hotel. While we are delighted to hear that you found comfort and relaxation in our well-kept and serene accommodations, we empathize with the inconvenience of having to venture out in the rain for breakfast. We deeply regret the temporary unavailability of on-site dining options as our lobby and restaurant undergo a transformation to elevate your future stays. We are excited to unveil a brand new dining experience for our guests, and we look forward to welcoming you back to be among the first to enjoy these updates.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Melissa, We appreciate your business and the valuable insights you have provided as we continually strive to improve our guest offerings. While we aim to ensure your experience is enjoyable in every aspect, it is truly disappointing to hear about your dissatisfaction with the bathroom, and we sincerely apologize for the maintenance shortfalls with the bathtub. Please be assured that we will address these concerns with our maintenance and leadership teams to prevent similar recurrences. Additionally, we will carefully consider your input for future modernization plans for our hotel. We regret anything less than a perfect stay and hope to have another opportunity to provide you with the satisfying visit you deserve.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Dolores, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Matthew, Thank you for sharing your concerns about your recent stay amid the ongoing transformation in our restaurant and lobby. While these upgrades are intended to enhance future experiences, we recognize that they may have caused temporary disruptions, and we apologize for any inconvenience caused. Please be assured that we have made every effort to ensure transparency by communicating this information across all booking platforms. Additionally, we value your input regarding parking fees, as we always strive to balance the convenience of valet parking with competitive pricing. Your patience and understanding are much appreciated, and we hope to have the opportunity to welcome you back to witness the improvements firsthand.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Barbee, Thank you for your kind rating. We are glad you had such a positive experience during your time at Sheraton Boston Hotel, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Maximiliano, We apologize for anything other than a perfect stay, and we are sorry to hear about your dissatisfaction with our bathroom and the maintenance issues you encountered in your room. Your feedback is crucial, as we always strive to enhance our guest experience. Please be assured that we will address the issue with our maintenance team to ensure it is resolved effectively and prevent any recurrence. On a positive note, we are happy to hear you enjoyed our location and pool. Thank you for your honest review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Timothy, Thank you for reviewing our hotel. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for the oversight in your room. We will address this with our team, and we appreciate your patience. On a pleasant note, we are glad you like our location and that you will stay with us again. We look forward to the opportunity to show you the seamless, outstanding experience we are known for providing.Sincerely,Sheraton Boston Hotel Leadership Team

Dear Shad, Thank you for your review. We regret not meeting your expectations and that you left us earlier than anticipated. We take your comments seriously and will use them in our future plans to develop our property. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Sheraton Boston Hotel Leadership Team

Dear Sayda, Thank you for selecting Sheraton Boston Hotel for your stay. We are pleased to learn that your experience with us was memorable, and we appreciate your acknowledgment of our dedicated staff's service. Your review serves as a source of inspiration for our team to continue delivering outstanding hospitality. Our associates will be delighted to hear that their efforts contributed significantly to enhancing your visit. It was a pleasure to have you as our guest, and we would be honored to be your hotel of choice whenever your travels lead you back to Boston.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Mari-Elena, We sincerely apologize for not meeting your expectations during your recent stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We would be grateful for another opportunity to provide you with a truly exceptional experience. Thank you for taking the time to share your rating. We wish you all the best and hope to welcome you back soon. Sincerely, Sheraton Boston Hotel Leadership Team

Dear Katrecia, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Miguel, We, the team at Sheraton Boston Hotel, extend our heartfelt gratitude for your excellent rating. Our commitment lies in delivering pristine, comfortable accommodations paired with exceptional service to every guest, and we are genuinely grateful for your recognition of our efforts. It was a pleasure to have you with us, and we hope to continue being your preferred hotel whenever your travels lead you back to Boston.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Kailam, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Boston Hotel, and we look forward to seeing you again soon.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Cindy, Thank you for your lovely review of the Sheraton Boston Hotel. We are thrilled to read you were impressed with our fantastic location and terrific hospitality. It will be a pleasure to share your generous remarks with our team, and we look forward to seeing you again soon. Sincerely,Kyle Anger,Director of Hotel Operations

Dear Doris, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Kyle Anger, Director of Hotel Operations

Dear Steven, Thank you for choosing the Sheraton Boston Hotel during your visit to our city! We are delighted to know you enjoyed your stay with us and that you were especially pleased with our convenient location. We appreciate you sharing how much you enjoyed your stay, and we hope you will stay with us again.Sincerely,Kyle AngerDirector of Hotel Operations

Dear Erjon, Thank you for taking the time to share your review. We genuinely regret the concern you had with the air unit and the inconvenience this has caused. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. On a positive note, we are happy to know you liked our courteous associates and excellent views. We are grateful for your patience, and we hope you will visit again so we can provide you with the flawless visit you deserve.Sincerely,Kyle Anger,Director of Hotel Operations

Dear Stephanie, Thank you for taking the time to comment about your stay. We regret your disappointment with the size of your bathroom and that you felt our accommodations needed updating. We appreciate the feedback and will share these notes with the appropriate individuals for future plans. We hope you will give us another opportunity the next time you are in the area.Sincerely,Kyle AngerDirector of Hotel Operations

Dear Patrick, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely, Sheraton Boston Hotel Leadership Team

Dear Tae, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Sheraton Boston Hotel.Sincerely, Sheraton Boston Hotel Leadership Team

Dear William, Thank you for choosing the Sheraton Boston Hotel during your visit to our city. We are delighted you could reap the benefits of our prime location in the thriving neighborhood of Back Bay. Nestled in the heart of Boston, our hotel is directly connected to the Prudential Center and moments from Fenway Park, the Charles River, Copley Square, and much more. We appreciate you sharing how much you enjoyed your time here and hope you will stay with us again.Sincerely,Kyle AngerDirector of Hotel Operations

Dear William, Thank you for choosing us and for taking the time to share your review. We sincerely apologize for the maintenance issues you encountered with your room and the inconvenience this caused you. Our goal is to always provide a comfortable time here; therefore, we regret that this was not your experience. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We are also sorry for the unfortunate interaction with one of our associates. We strive to provide excellent service from each team member, and we are grateful for feedback that helps us improve our guest experience. We hope to have the opportunity to provide you with the stay you deserve whenever you return to Boston.Sincerely,Kyle AngerDirector of Hotel Operations

Dear Clarence, Thank you for your recent stay with us. While we hope you enjoyed your overall time with us, we are sorry for any inconvenience caused to you due to the makeover of our property. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We are excited about the final result and hope that you will have the opportunity to enjoy our new and improved accommodations at a later date. Thank you again and safe travels. Sincerely,Kyle Anger,Director of Hotel Operations

Dear Jose, We are happy you chose the Sheraton Boston Hotel for your recent visit to Boston. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Kyle AngerDirector of Hotel Operations