Very nice, clean and convenient property. Beautiful and can overlook the sunrise through 3rd floor where the pool is
เข้าพัก 8 คืน, พฤษภาคม 2024
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
Vicente
22 ก.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Very friendly and helpful ..
เข้าพัก 4 คืน, กันยายน 2024
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Ronald
13 ก.พ. 2026
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Room was ok, it just seemed a little diry and needed to be recleaned by the staff. Early check in was
Impossible unless you wanted to pay 500 pesos for 2 hour early check in. Overall it was ok.
almost impossible unless
Breakfast was solid—about half the time we ate there (2 out of 4 days), it was really good.
The room itself was excellent value: very spacious, well laid out, and easily a 10/10.
Having the market, Mercury, restaurants, department store, and more all within the hotel was extremely convenient. The location is a bit away from the beaches and main tourist areas, but it worked well for us—and we actually enjoyed the extra walking.
The staff was helpful overall, though the split front desk setup created some confusion. The check-in process also felt a bit outdated—an app or online pre-check-in would streamline things and eliminate the unnecessary lines.
We would definitely stay here again. It’s a bit of a tough rating—4 feels too low, but 5 feels slightly high in some areas. Overall, though, it’s a great value for what you get.
Extremely convenient. It's attached to a mall so it has a super market, laundry, ATM, food, department store etc.
Free shuttle to the main part of town. Also there are always trikes available immediately outside for hire if you don't want to wait for the shuttle.
Room was nice, spacious, clean and comfortable. Air conditioning was great no issues, hot and cold water was also reliable.
During night time the street near the hotel has a lot of street food which is great if you want to try more local stuff.
The hotel rooms were brand new and extremely clean. The hotel beds were so thick and soft. Even the duvet covers were so fresh. But what sets this hotel apart is their customer service and the staff's willingness to help and assist. We arrived a bit earlier than the standard check in time of 3pm and they still gave us a room without any extra charge. The swimming pool was quite unlike other resorts in Boracay that was so small you can hear everyone around you. This is the perfect place if you want to have a quiet and clean space to stay after a full day of activities in the island.
Another fabulous stay in Canyon Hotels Resorts Boracay. This is now my go to hotel in Boracay Island due to its cleanliness and service. On top of that, the price is extremely reasonable and the beds are so comfortable. There is an e trike terminal around the property so getting a ride is very easy. This time I tried and hop on hop off buses which stop right infant of the hotel's mall entrance. I liked this as I did not get wet at all even when the weather was a bit rainy. You can also use the free shuttle of the hotel to go to d mall, just make sure you ask the shuttle schedule.
The hotel stay was quite pleasant. The rooms and bathrooms are spacious and very clean. The location was fine. The only thing that was terrible is the hotel breakfast that was served by a restaurant next to the hotel. It was a very unprofessional and non conducive setup. One of the worst breakfast I have experienced and that includes the location where it was served. Food was also not good.
เข้าพัก 1 คืน, ธันวาคม 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Maria Anne
9 ก.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
I had a frustrating stay at Canon Hotel Boracay. After accidentally cancelling a room, the hotel ignored my messages and refused to refund the money. The staff were unhelpful, and I was unfairly charged extra for a 10-year-old child. The hotel failed to honor a free dinner card due to poor communication, and their breakfast caused my family to get diarrhea, ruining our vacation. Overall, the hotel lacks good customer service and I do not recommend staying here.
The Good: The hotel is new and the rooms are spacious. It is attached to some stores if you need to buy some essentials and a couple eateries. The rooms are clean. This hotel is not in the main/ busy part which can be a good thing. You can walk or take a tricycle to get to the other parts.
What can be improved: They had a big group check in while we were there. The next morning the breakfast area was not prepared. They kept running out of food. The workers were clearly working hard to refill. The next day, they had the same issue. They kept running out of food. Again, the staff was trying hard to keep up but trays were empty. You would think that after what happened the morning before, they would've adjusted their sysyem to accommodate and improve. Perhaps whoever is doing the scheduling needs to adjust their staff schedule to accommodate busy times. The staff were trying their best but there is so much they could do in the moment if advance planning and preparations weren't made. The selection at breakfast could also be improved. People have tours to catch and places to be and should not have to wait around for breakfast to be refilled.
Once they make their improvements this hotel would be a great choice at a good price
The hotel itself was impeccably clean. Checking in was a very matter of fact/assembly line experience - "Sir, you're an hour early, so you need to return at such and such a time." I'd have used that moment to make it more personal: "Sir, you're a little early, but let me see if we can't get you in a little early...Oh, I'm so sorry sir, I've checked everything, and there's just not a room available at this time. I'm sorry to make you wait, but we'll make sure you have the best stay." That little bit, which could've gone a really long way, would have taken an additional minute or so of the front desk person's time. Also, they fumbled the check-out process by delaying my departure (I was already running behind for my flight) over a room key they said their room inspector, who checked the room twice, couldn't find. So, I ended up having to head back to the room myself and where was it? Not under the bed or in the bathtub. It was literally chilling on the very first table you see as you want into the room. After doing their job for them, there wasn't so much as a cursory apology. Again, if you're gonna fumble something, I hope it's over something significant. Oh, and one more thing, it was impossible to reach their hotel line by phone from the outside. Like, why even have a phone if you're not gonna answer it? I realize that it's a big establishment and they probably check people in who have status, but still, it's not an excuse to treat your average guest with indifference.