2/10 แย่มาก
Assalah
เดินทางกับครอบครัว
23 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I booked for 3 nights. My expectations was high I thought will see the hotel and thr rooms same in the pictures. I arrived and the room was a nightmare. Dirty. Blanket has bugs. The door has a problem and doesn’t open easily so they gave us a key instead. The air conditioner was not working and It was so hot. I called to fix it. They fixed it but it got freezing. The remote control wasn’t working to change the temperature. So we spend the whole night freezing wearing jacket. The back yard door wasn’t able to lock. It’s not safe at all. We went to see the pool at nigt and guys were siting around. After that night I did an early check out. I asked them kindly for a refund the offered me an alternative room which the problem is not just the room. It’s the whole hotel. And then they said we will work on it for the refund. I contacted them today they said we will not issue any refund for you. Bad and rude customer service. It’s 2 star hotel. Not worth every penny. Don’t go there!!!
Assalah
เข้าพัก 3 คืน, กรกฎาคม 2025
