Premium Room, 1 Double Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, freezer
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Reviews of InTown Suites Extended Stay Birmingham AL - Lakeshore Parkway

2.5 out of 5
InTown Suites Extended Stay Birmingham AL - Lakeshore Parkway
424 Commons Dr, Birmingham, AL

Reviews

5.8
Rating 10 - Excellent. 28 out of 219 reviews" "
Rating 8 - Good. 41 out of 219 reviews" "
Rating 6 - Okay. 66 out of 219 reviews" "
Rating 4 - Poor. 32 out of 219 reviews" "
Rating 2 - Terrible. 52 out of 219 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stacy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never at the office but why do I always see her behind the dumpster talking to herself

8/10 Good

Austin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

DemetriceRichey, Birmingham, AL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendant William was very professional and presidential throughout the entire check-in and check out process. He physically verified that the room was clean and comfortable before he gave me the room keys. He displayed excellent customer service.
Stayed 11 nights in Nov 2020

6/10 Okay

Granyetta

Liked: Staff & service
Stayed 7 nights in Jul 2020

4/10 Poor

Verified traveller

Stayed 11 nights in Jul 2020

6/10 Okay

Rickey B, birmingham al

Disliked: Staff & service, room comfort
The alarm kept goiing off in the room next door. The guy in that room was so high on whatever that he couldnt hear it. I stayed 7 days. Within those 7..I had to call the front desk. To come knock on his door.literally kicking it to awakin the man. The alarm went of for hours.in the a.m and starting at 9 in the evening. Tried to het moved and I was told no abail...then called Hotels.com and got a free nite to use after 3 daus of checkout. Total disapoimtmemt. Hou pay to relax and cant relax

2/10 Terrible

Delois, Akron Ohio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loud neighbors
The room my traveling companions were in was extremely loud and they were unable to rest. And called the office several times but no matter what was said it didn't get better until the manager changed their room then they were able to rest the last two nights.

8/10 Good

Delois, Akron Ohio

Liked: Cleanliness
Disliked: Staff & service
Accommodating
It was fair. 1st five nights was exstreamly noisey the guest were loud next door and above making it impossible to sleep at night or relax during the day. But when I spoke to management we were given a different room and that kindness made up for it. The other room I stayed in had no such problems.

6/10 Okay

J, Birmingham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel rooms smelled like stale Smoke. The elevator was very creepy and got stuck between floors. The staff was not very friendly. They said when I booked they excepted Animals then when I checked in they don't. But after staying 2 nights 60 percent of the residents had pets.

8/10 Good

Darius, Birmingham

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
It was nice in the inside, had a good time there just stinks outside.

4/10 Poor

Daniel, springville

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
decent for price
the property smelled like sewage

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Robert, world wide

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG
the room comes equipped with a full kitchenette minus dishes, pans, cups, silverware. The room has a queen size bed that is the size of a full size bed. the bathroom has 2 towels and 2 rags. You must laundry your own towels and rags. Toilet paper is not supplied. House keeping comes once a week if they feel like it. All non smoking rooms come with burnt everything and a wonderful smoke smell. This truly helps the aroma coming from the sewage plant across the street. Do not show up past 7. I called ahead to let them know I would be late and was politely informed this would not be a issue. All I had to do was call the number on the door and I would be assisted. 2.5 hours after I arrived someone finally came to help me. The tv does have a decent selection of stations and if you cant find anything on all you have to do is step out side. The drunks the hang out nightly are entertaining, every other night someone will OD and be rushed to the ER, the continuous domestic violence is a bit of a disappointment. The absolute best thing about this place is the exit drive.

6/10 Okay

Scott, Denver

Liked: Cleanliness, room comfort
super value
A great value for sure. I got a great deal and all was fine as expected. I will stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Frances, Montgomery, Al

Liked: Cleanliness, staff & service, room comfort
Nice, quiet and convenient hotel.
Quick and easy check-in.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
horrible
worst hotel i have ever stayed at. one plus the staff was very nice and did a great job

6/10 Okay

pamela, mobile, al

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reasonable price
The smell of the room was unpleasant,bed was comfortable, everything else ok,

2/10 Terrible

Tommy, Alabama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Suites-Birmingham, AL.
This place is a complete dump and that is being kind. There is a sewage treatment facility right across the street and if the wind is coming from that direction you will be sick and that is one of the small problems I saw. The room floor had not been cleaned in months, curtains and bed spread had holes, dirty shower, I killed 2 spiders, no towels of any kind and when I went to the front office they only had 1 bath towel and no hand towels or wash cloths available and asked me to come back in 11/2 hours. The towel they did have had been washed but looked like in it's previous life it was a mechanics hand rag. I've been traveling for over 30 years and this dump takes the cake for all time low. The "staff" were far less than courteous and did not care at all about service and would stand talking to another worker and let you wait. There is no way to explain how dissatisfied I am but if you want to stay in a complete dump you really should give this bad joke a try.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible
When we arrived the hotel the local sewar plant smell nearly killed us. Upon entering our room there were no shades on the bedside lamps., sheets,but no blankets on the bed, 1 towel in the bathroom, electric outlet was uncovered - no plate; coffee maker but no coffee pot, the bathroom was dirty, bathtub still had water setting in the bottom, the TV had only 2 channels and the remote did not work. And all of these things wrong, and the hotel will NOT refund us our $116.30 for staying there. DON"T STAY THERE - They are not who they present themselves to be.

4/10 Poor

Shayne, Florida

Liked: Staff & service
Disliked: Cleanliness
ok for the money
Hotel across street from sewage treatment plant. Rooms not clean. Side of tub was dirty.

8/10 Good

Verified traveller

Liked: Staff & service
nice and close and convenient to stores and eatery
quiet, undisturbed, helpful and courteous staff, pleasant check in

8/10 Good

emilu, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay overnight for price

4/10 Poor

mary, birmingham al

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very unpleasant room and it had poor upkeep of property and rooms

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel close to walmart
i never got any clean towel, they said they were out to bring dirty ones down i did but they close after that. my room never got cleaned even though i was gone all day. the staff was rude to me.

6/10 Okay

Mark, T

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non smoking waiver 100.00 fine
Non smoking facility room smelled of smoke inside and outside of room this was an issue since I was required to sign an no smoking waiver

6/10 Okay

Tre', Birmingham, Alabama

Liked: Property conditions & facilities, room comfort
My only issue was the facility was non-smoking
Overall, i enjoyed my stay and would recommend it 2 non-smokers only! There should at least be a smoking area for those who choose to smoke.

6/10 Okay

Omari nd Tony, Marietta, GA

Liked: Cleanliness, room comfort
Just visting!
Besides the fact that the maitenance man asked me did we have ants in our room after checking out it was decent for the price iPaid. I was a lil disturbed about he ant comment and was hoping there were no ants!

2/10 Terrible

Bill, Gulf Shores, AL

Liked: Cleanliness, staff & service
Disliked: Room comfort
Can you smell that smell..?
I have to travel to Birmingham several times a year on business so I always try to book a room with minimum frills and maximum value. After my experience with Sun Suites I am now changing my calculus. I consider myself a shrewd shopper and have saved hundreds of dollars by comparison shopping for hotels when I travel. When I saw the shockingly low rates for The Sunset Suites I was skeptical. The area the hotel is located in is fairly upscale and there are many others in the vicinity so I threw caution to the wind and plunked down my charge card and reserved the room. The hotel itself appeared nice from the outside but once in the office it was clear that this is definitely a bargain basement facility. The room itself was VERY tiny and spartan but clean with a refrigerator, stove, microwave, coffee pot, working TV and plenty of towels. The overhead fire sprinkler heads were still wrapped in masking tape from a recent repaint -- no big deal but the walls here are paper thin. I listened to the television in the next room ALL night but the worst part of all is pungent odor outside the building. The Sunset Suite is located directly across the street from a waste treatment facility, (I would have spotted this if I had used Google Earth beforehand). If saving money is your only parameter when looking for a room then this is the place for you. If not then my advice would be to plunk down that extra thirty five bucks and book another hotel.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok not great
Great for an overnighter on the road. Hotel clean, comfortable but in serious need of updating

10/10 Excellent

Sky, Birmingham, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than I remembered!!!
I have stayed at this hotel before and was not so impressed the first time. I think possibly they give better rooms to the guests who make reservations. I say this because the first time i stayed the room was not nearly as nice or clean as the room I was given this time around. The room I got this time had hardwood floors throughout nearly the entire room and the bathroom only the bed area had carpet. The floors were clean, the bathroom was imaculate. The only not pretty things in the room were the cheap nasty plates, cups, and flatware they provide (not too surprising considering every room has a kitchenette) two random holes in the wall (which looked like it was cut for outlets that were never installed or lighting that was never put in) and the area underneathe the kitchenette sink (which was molded and falling apart) BUT considering how cheap the room was i didnt care and the fact that someone had actually cleaned the room it smelled clean and looked it was very nice. I wasnt bothered by the staff nor the other guests the entire weekend. The elevator although convenient was HOT and stinky! But with only three floors not such a big deal.. I will definately recommend this place for my company to use again! If I could always use that same room it would be awesome!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back soon!
I used several hotels in the area for business travelers. The staff was courteous and my guests were comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good clean room.
It was fine and this is the second time I have stayed there. Quiet and good little rooms with hard floors so the carpet doesn't stink!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay-Amazing facility at economy price.
The room was very clean. I was surprised the rooms have a small kitchen. All modern amenities great AC etc. More than friendly service. I never write these comments but it was so great I just had to share!!! It was unbelievable for the price an absolute must stay. Comfort & walking distance to shopping mall & Wal-Mart

2/10 Terrible

Ashantae, NOLA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
I was there for 3 days without cable then I bought a DVD player and some movies and didn't even have outlet for it then when they move me to another room the head board paint was falling off total all experience horrible!!!!!!

6/10 Okay

cw

2/10 Terrible

O

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

ED, Charlotte, NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh HeLLo No!
Im big on cheap hotels however if I say "Stay away" do it! The Quality of service Ok. Cleanliness of room/hotel they was trying to work on the place but it doesn't look good. Hotel amenities, yeah right..

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Don't Stay Here!
It was an overall bad stay. Among other things, the room smelled of mildew.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible place, horrible service.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

keshia

Liked: Cleanliness, room comfort

2/10 Terrible

Tee, Birmingham, Al

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
I am a person who cares about the details of anything.Although the hotel is close to everything, the staff was not professional at all. Drug deals in the parking lot, locked out of room on second night and had to wait 30 mins before hostess returned to front desk. I will never stay here again.