Search Hotels Near Birds Island, Heflin

"No early check in no big event then get to the room bath towels on the floor bed not made up trash can full of take out"

"Amazing staff beautiful room "

"Room and hallways smelled sour casino staff very rude hard to find them none of the food places were open but one ended up ordering dominos worst experience ever and i wanted to try a new place I always stay at horseshoe I will never try a different place again bad all the way around "

"The hotel and Casino were very nice however I think they were very new still check-in took a lot longer than I believe it should. We were there for a conference, so there were a lot of of us and I believe they were understaffed in a few areas. Also the lobby bar had two bartenders one night yes they were slammed, but we are used to having a lot of us at a realtor convention however one of the bartenders had a horrible attitude demeanor, and acted as if she didn’t want to be there at all. I believe management should’ve stepped in and helped more but also this bartender at a certain time should’ve been sent home or sent to a different location in the casino that was less busy.I Someone else should’ve been pulled to replace her. I did speak to a manager and told him I understand we were a lot, but her attitude was not professional and had she tried, a little harder, we would’ve tipped her even more. More times than not I feel like these conventions are always understaffed or they don’t understand which type of clients are coming in. For future reference Realtors drink and eat a lot we are fun bunch we don’t mind waiting as long as it’s within reason, we tip well because we work hard and we play hard. Whoever is in charge of booking conferences maybe should look into who is coming so you can better staff certain areas. Obviously certain clients aren’t going to drink as much but again it was a nice stay overall, but there were some kinks to be worked out."

"Nobody cares "

"The room was bad..the bed was hard as a rock ..the covers had several burn holes in it..the room was extremely noisy...left one night early because our backs were in pain."

"The issue I had the water doesn’t get hot enough. "

"Breakfast was good Air conditioning wasn’t all that great "

"After checking in and entering our room #421 the room felt warmer than the AC unit stating 64*. We were gone most of the day Friday but when we returned the room was very warm. I just assumed the AC unit would eventually cool the room down some. Around midnight the unit showed FO (Freon out) so the rest of the night we sweated it out. Saturday I inform the clerk at the desk and he did have a new unit put in while we were gone. The two drawers to the desk/dresser would not stay closed. I will say that all the stay were friendly."