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"Excellent service level"

"I actually like everything: clean, beautiful, with a lot of entertainment for kids as well as adults. Nice sea, very clean and not too shallow. Good food, kind and helpful staff. Kids club is quite big and there are a lot of activities. Shella from kids club is amazing with kids! Aysa and Desi ( sorry if I my spelling is wrong) are very kind and nice with kids as well. Can’t wait to come back when everything around the resort is finished and spa is open. Still even now the resort is really...

"The beach and the location are not nice."

"🌟Our family had an absolute blast at Natra Bintan! 🌟The resort is incredibly family-friendly, and the staff are wonderfully polite and helpful. We signed up for the kids' activities package at Treasure Bay—as hotel guests, we got a 20% discount, which is a fantastic deal since the vouchers can be used anytime during the stay. The dining was a highlight and there’s a great variety of delicious options. We highly recommend this resort and will definitely be back in the near future! 🏊‍♂️✨"

"Great staff, clean and friendly"

"Secluded location, completely private beach with only resort guests, perfect for a long weekend. The towels are not so clean, with dead bugs on them and marks on them. Better to bring your own bath towels. Super hardworking staffs especially those who serve at the restaurant, they work from 7am till 10pm. Big respect! Reception staffs are friendly and helpful too. The only issue is the aircon in the room, it switches off automatically almost every hour, hard to maintain a cool enough room...

"very good"

"Petit paradis quand on vient de Singapour. C'est le choc des cultures. Le lieu est plus qu'agreable et le personnel tellement gentil. Excellent rapport qualité prix. Un grand merci. "

"It good price an good condition"

"Mutiara is not a typical beach resort—it’s a true eco-resort designed with tradition and sustainability in mind. It’s also actively run by the long-time owner—no corporate chains here. The most important things to be prepared for: no AC and no hot water. You sleep in lovely teak and rattan cottages with mosquito nets and plenty of fans. Which means this is a chance to experience what SE Asia was like 40-50 years ago (and of course the same way lots of locals live today). The food is terrific,...

"The staff was very friendly and professional. Service was quick and efficient. The food was excellent. Had a great stay"