The rooms were beautiful and modern in an outdoor setting. The staff was incredibly friendly, helpful and accommodating. Both our early arrival and our late departure were no issue. Messages were answered promptly on WhatsApp, and ferry terminal pick up/drop off were seamless.
Location was excellent - within walking distance of the beach, Lagoi Plaza and Lost in Scale Park and just a short drive to the ferry terminal. The in-room breakfast was also delicious! Lunch at the restaurant was excellent and again the service was great.
Very comfortable, clean & cosy stay; enjoyed the privacy & suitable for special occasion celebrations. As it's close to nature, expect some ants, leaves drop onto pool, etc..Also within walking distance to lagoi bay beach
Amazing location, with a great tropical feel. Love the design of the accommodation. And very accommodating staff, who organised activities and transport. Slightly showing age in place, but amazing value
We had a great time. The villa was comfortable and quiet which was what we wanted. Loved the private pool and the landscaping - lots of tropical greenery. Staff were helpful and friendly - the system of sending messages to the front desk via WhatsApp worked well!
Staff were friendly and provided impeccable service. They were very accommodating as well. However, we faced the issue of a leaking villa so hotel management could consider performing better and more regular maintenance of the villas.
A nice villa for family to stay and chill in. Nothing in plaza lagoi as all shops are closed. There's 2 mini marts around the area and 3 restaurant that can be dine if you stay around there. You can email the hotel for free transfer. All staffs are very friendly.
This was our first time to Bintan so we didn't have any idea what to expect. We were already very glad to not be staying at a crowded resort hotel as we really needed some peace and quiet. The Kamuela staff were super helpful and friendly with everything and our villa was lovely. The villa was immaculately clean and quiet, food was delivered straight to our door and we appreciated the WhatsApp communication method. We look forward to staying there again!
Loved this place.. The room is very clean. Room service is great
The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage
The property look pretty but internal all spoilt and the floor will wet if rain heavily
เข้าพัก 2 คืน, เมษายน 2023
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Aaron Zhen Wei
8 พ.ค. 2023
ชื่นชอบ: ความสะอาด, การติดต่อสื่อสาร
Good:
Villa was very clean.
Free 2 way transportation provided from ferry terminal to villa
Staff were very friendly and helpful
Service were excellent
Free breakfast
Aircon was strong, pool was clean and well maintained, bathroom were beautiful
Bad:
Mosquitoes and insects
Appliances werent in best condition
No cooking equipments despite stated on listing
Fridge wasn’t cold
Nearby amenities were mostly closed and some abandoned buildings/resorts were surrounding it making it a little creepy at night.
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Rachel
14 พ.ย. 2023
ชื่นชอบ: การติดต่อสื่อสาร
One of 3 villa we have booked has old kitchen cabinets with lotsa ants. Need to change already.
Second time here. Cleanliness is okay but there is some wear and tear in the property but it was acceptable for the price. Massage was on time and in room so its convenient. Pool also looked clean enough. The bugs flying around is to be expected.