2/10 แย่มาก
Joseph
18 พ.ย. 2025
I never stayed but was charged the full amount for 5 nights based on the cancellation policy. I had mistakenly booked two different hotels for the same period.
On a human level, I believe the hotel would have been able to offer some partial refund after all the advocacy from Expedia and the explanation from me. It is a popular hotel and high-demand hotel that is often sold out.
I would advise anyone looking for a hotel to avoid places that charge more than the first night and don’t allow cancellation up to a day before check in.
I also think think it might be worth making reservations directly with a hotel rather than expedia as it has no influence or is not respected by hotels using the platform.
Joseph
เข้าพัก 5 คืน, พฤศจิกายน 2025