Find hotels in Bergheim, TX from ฿1,725

"Our stay was extremely disappointing. The hotel had a very old, unpleasant smell as soon as we arrived. The room itself was even worse—the carpet was sticky and felt dirty. My toddlers were just walking around in socks, and within minutes their socks were completely filthy, which was very concerning. The room felt stuffy the entire time, even with the AC set to 71. It never seemed to cool properly and would get warm again quickly. When I called the front desk to ask about moving rooms, I was told there were no other rooms available. There was also a strong smell of mold in the room. Several things in the room didn’t work. The phone was dirty and nonfunctional, so I had to use my personal cell phone to contact the front desk. The TV remote didn’t have an input button, making it impossible to change inputs. When we called for help, the front desk staff member said she would send maintenance and hung up abruptly. We didn’t need maintenance for that issue—we ended up going to Walmart to buy a universal remote ourselves, which worked immediately. Customer service was poor overall. Staff were rude when we asked for additional towels, even though we had two adults and two toddlers staying in the room. The amenities listed were also misleading. The hot tub was completely sealed off with concrete, and one of the side entrances smelled strongly of dog urine. Overall, this was a terrible stay and not somewhere I would recommend."

"Excellent service and very clean. Beautifully decorated."

"Air conditioning was like Antarctica, parking was great room was clean. They provide full size shampoo conditioner body wash and lotion "

"There was a weird smell coming from the bathroom sink. Also the shower door didn’t shut completely and water leaked onto the floor. Bed was comfortable and otherwise the room was very clean. The other thing I didn’t care for is we had to pay to park in the parking lot. If it was a parking garage type situation I could understand but just outside the hotel entrance is a little much to ask for."

"Honestly, I will never be staying at this hotel again. It's probably the worst holiday I've ever stayed in. Besides the building looking like it's going to fall apart due to water damage. I was moved three different times and stayed in three different rooms on different floors, and each room had a problem of its own. The first was that the toilet was more like a rocking chair. And I asked to be moved, and they without question moved me. The second room I was in was larger. But look like it hadn't been clean since the hotel was open. And besides that, having to kill several roaches in my time there. It was also a bit unexpected and the third room was a suite as they changed me to that after I reviewed about the cleanliness in the overall air quality of that room. I was moved to the suite where it seemed clean. However, there was a large crack in the ceiling. The shower was a bit sketchy to use, and all in all my synopsis. Is this property has severe water damage. You can hear it when you turn the shower on or the sink.Even in the second room I was in there was water coming out of the countertop.In the kitchenette and the air conditioning was non-existent. The room was hotter than it was outside and there's a sign that says do not turn below 70. And I'm sorry, but I'm a man that likes my room at 69° and outside of the room issues, there was no restaurant on-site. They only did breakfast and it was subpar.no bar and not a safe area to be. The staff is awesome for sure. Rebuild."

"Will be returning! "

"Breakfast and dinner was delicious, staff was super friendly and property was clean"

"Great area, all amenities you need. "

"Todo"