Empire Hotel Group hotels in Bergen

"First things first, smart idea with allowing you to hold onto my luggage when I arrived in the morning, way before check in time at 3. I also appreciated the fact that you offered to look at my luggage again when I checked out this morning as well. Everyone I interacted with at the hotel was cordial and professional too! Room was clean and nice. The only bad things were totally out of the hotel’s control, such as hearing a lot of noise when I was trying to go to bed (I’m in Manhattan so, that’s a super tough ask anyway) and that the individual running the valet parking operation wasn’t clear about how he did things or had the best communication skills as I showed up there after checking out this morning to pick up my car to find no one to help me without any reasoning, during hours when they’re open to find nobody there and the place locked. I called, texted the phone number provided and even yelled “hello” a few times there, just in case if the individual running the valet parking organization was on the second floor or something like that but I didn’t see him until 15 minutes later as it appeared that he walked back from going to the store. I would’ve appreciated on your website and information available to me that the parking place for your hotel was valet parking instead of self parking. "

"Stay was great. Staff was helpful and room was clean. "

"Clean room, great location and the people at front desk were great the whole time. "

"The location is perfect! You can hear the elevators but it is equal to noise from Time Square. But it is worth it to see Broadway, 1/2 block to subway, 6 blocks from Grand Central."

"Very Good "

"Clean, festive"

"Great time very cozy and relaxing "

"The hotel is a great location for exploring Broadway and Time Square. Rooms are small but we did not go to the room too often. "

"very clean, swift check-in, nice staff, close to everything, safe."