4/10 แย่
Urmil
เดินทางกับครอบครัวและเด็กเล็ก
1 ส.ค. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
Bathroom smelled like gutter, cockroach issue, irresponsive house cleaning service, lack of accountability. Property to Bangalore city is 2hr ride. Positives - amazing kitchen staff (call outs to Girish, Sous Chef, and Tesly), responsive front desk (call-out to Manisha, Divya), good food options. Overall - team tried to fix issues with our stay and were empathetic, but weren't able to do much to ease our inconvenience. As this was an expensive Hyatt property, we came in with high expectations on service and property - unfortunately, the experience was average at best and didn't meet our expectations. Associates at this location are good and have amazing potential - execution, unfortunately, was poor. Of the two stars given, one of for Girish (Kitchen staff) and the other was for the responsive (yet ineffective) front desk.
Urmil
เข้าพัก 4 คืน, กรกฎาคม 2025