Great space on the top floor. It has a well-thought out bathroom with great ventilation and a very roomy living space. The couch and chairs were comfortable. The room also had a great railed bench for all our luggage and great table space. Would stay there again even though it is in South Bend and not central Bend.
The hotel was just like new. The room had many modern convenience such as USB ports and luggage racks. The bathroom was clean and has a great shower. We will be back.
Pull out bed was awful. We had kids but I ended up sleeping on the pullout with one of them. I haven't slept on one in 30 years and apparently nothing has changed. Would have preferred an inflatable one or even a camping style mattress pad.
Michael
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Reputation Response Team วันที่ 10 เม.ย. 2024
Thank you for taking the time to review your recent stay with us. Our hope is that all of our guests have a pleasant and comfortable experience and we are sorry to hear that this was your experience at our property. Feedback such as yours helps us to improve our hotel and overall guest experience. We hope you give us another opportunity to better serve you in the future. Thank you again and take care.
Quiet and comfortable accommodations, friendly and professional staff and a great breakfast, I just wish the pool was open 24 hours for adult guests.
Cjay
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
Teresa, Bay City
18 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Unfortunately, the fridge in our room was not quiet. We had to pull it out of its cubby before the noise stopped. In addition, one of the other hotel guests had a dog who decided to wake everyone up in the morning with its yapping.
Teresa
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Reputation Response Team วันที่ 10 เม.ย. 2024
Thank you for your review. We are sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. Feedback such as yours helps us to improve our hotel and overall guest experience. It is our hope you give us another chance to better serve you in the future. Thank you again and take care.
Had to change rooms late at night due to a issue with bedding , no one seemed to care, we have stayed here several times and never had a issue , too bad we couldn’t get a apology and seeing we booked with Expedia there was nothing that could be done , probably won’t stay again !
A recommendation “only”- might want to invest into a commercial or higher quality toaster. My english muffin never got toasted, but did warm. Overall, a great place to stay.
การตอบกลับจาก Reputation Response Team วันที่ 10 เม.ย. 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care!
Appreciated the pet friendly feature - easy access to outside back for walking pet. Good breakfast offerings also - loved the 24 hours coffee availability. Good TV also.