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Dear Aris,Thank you for sharing your experience regarding your recent stay. We appreciate your feedback and would love to host you again for a future stay. Warm Regards,Tammy Cooper
We really liked our stay overall. Staff was exceptional and breakfast was good !
My one complaint was that the bed was not as comfortable as I would have liked.
Lori
Stayed 2 nights in Jan 2024
Response from Raul on 5 Feb 2024
Thank you Lori, we will double check the mattress in that room.
2/10 Terrible
David, Lynnwood
27 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Raul on 20 Mar 2024
Thank you for staying with us David, we hope to be of service to you again in the future.
4/10 Poor
Robert
25 Jan 2024
Liked: Staff & service
Robert
Stayed 1 night in Jan 2024
Response from Tammy Cooper on 28 Jan 2024
Robert,Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate all guest feedback so that we can provide the best customer service. I see you gave us a 2 but there is no explanation on why that was your over all score for us. I am happy to discuss any feedback you may have. Thank you, Tammy CooperOperations Manager
Well maintained and updated property in a great location. Within walking distance to downtown shops and dining. Great pool and hot tub. The breakfast each morning was the best part! Lots of gluten-free options. Would highly recommend.
Mattie
Stayed 3 nights in Dec 2023
Response from Raul on 26 Dec 2023
Thank you Mattie, we look forward to seeing you again soon
The free breakfast every day is great with lots of both hot and cold options and even a good selection of gluten free items too. The staff at this location are all kind, welcoming and go out of their way to make you feel like you're at home. Cooper at the desk in the evening is always smiling and gives a hearty welcome at check-in and the gal who works at the desk in the morning, I think her name is Katie? was a TOTAL lifesaver with some Tums for a early morning case of major heartburn. Customer service is definitely 5 stars all the way.
We liked the location as it is close to a market and gas station and it is an easy walk to historic downtown Bend, which features many different shops and many different restaurants to choose from. The hotel is very clean and the staff are very helpful and friendly. Our only complaint would be that the towels, they are very rough and I'm sure that it would be expensive to change them out but then you'd have no reason to stay anywhere else.
Steven
Stayed 1 night in Oct 2023
Response from Raul on 21 Nov 2023
Thank you Steven, we are looking forward to your next visit
Well first off this property is in walking distance I.E. less than a mile from several parks and Downtown Old Bend.
Also easy access to Hwy 97 so getting to other places was not hard at all.
Chester
Stayed 3 nights in Oct 2023
Response from Raul on 21 Oct 2023
Thank you Chester, we are looking forward your next visit.
Easy access off freeway. Check in was easy and employee was very nice. Room was clean and quiet considering a train went by. Wasn’t that loud. Free parking for oversized vehicles.
Fitness center is on smaller side but had decent equipment.
We had the room in between and barking dog and a loud woman's voice over her television's sound!! And the folks above our room must have had horse shoes instead regular shoes as they walked about.
Jan
Stayed 3 nights in Sep 2023
Response from Raul on 26 Sep 2023
Thank you for staying with us Jan, please accept our apology on behalf of the noisy neighbors. If you encounter this again please call our front desk so that we may minimize the disturbance to your stay.
Just a very pleasant experience. The breakfast room was well staffed and the food variety great. We had an accessible room which was perfect. The front desk was very helpful when needed.
Hugh
Stayed 5 nights in Jun 2023
Response from Raul on 10 Jul 2023
Thank you Hugh, it is great to hear that you enjoyed your stay with us in Bend
This was a superb property, definitely worth staying here. The staff is friendly and helpful. The area was quiet and safe. The rooms were clean, comfortable and quiet. They have the best breakfasts of any I experienced on a 29 day road trip. There is a wide choice for eating and they serve farm fresh eggs, not powdered.
Mardine
Stayed 2 nights in Jun 2023
Response from Raul on 6 Jul 2023
Thank you Mardine, we enjoyed having you stay with us. We hope to be of service again if your travels bring you our way.
Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your feedback as a valued guest and hope to host you again for your next stay in Central Oregon! Have a wonderful day!Warm Regards,Tammy