Arrival /check-in experience excellent. Most Front Office personnel were helpful n courteous, especially Ms Citra. All other staff were just as polite, but English can be better n will assist them in an international clientele/ environment. Rooms were dated but clean, bathroom is new n water pressure is good. Buffet beakfast spread was good but the 2nd morning was a set meal (due to low occupancy?). Had meals at the Bar, n all meals were well cooked n presented. Location is isolated, no nearby shopping malls n attractions. But love the overall environment, excellent for a break n doing nothing! Love the sunset (have posted them in the KTM Resort Facebook page). Overall, a great stay, will return n have recommended friends to do the same.
The place are ok but theirs staff not helpful. There offer a private parking but its not thru lies only . Staff at café are not helpful cannot make customers happy. We go for breakfast but allowed even we will pay reception. Please check for next customer not get the bad Services.
Lovely resort but the dust in the room woke me up and ended up with a running nose. Restaurant food was delicious. I move to the villa and the bathroom will flood after shower. Lots of facilities for all ages and the plane fly across the resort every 5 minutes.
Most of the staff are friendly and reliable and helpful. Especially the buggy driver from Aceh (didn't catch his name) who literally helped my mum onto the vehicle each time we took his ride. Most of all, my mum and our family are very happy to have spent our holiday retreat here. We are considering to come back again next time.