Basildon Park

The staff is very kind and the location was central to most things.

Good basic guest house with friendly reception

If I’d had to stay in the room I was initially given this would be one star and I would not have stayed. Dark, dingey and overlooking a brightly lit internal corridor. Empty cups and wine bottles at the foot of the stairs outside the door. A welcome message for someone else dated the day before on the desk.Huge amount of noise coming from the event in the main room. Basically, if you are allocated a mews room, even an upgraded one, make sure it’s not on the first floor! Flo on reception made all the difference and quickly sorted everything out for us and a new room on a higher floor. Housekeeping missed us the following day so we had to request it, which was okay, but they still didn’t make the beds which was a little disappointing as that’s part of what’s great about a hotel stay. All in all the staff make this hotel acceptable. The rooms etc could do with a similar amount of care and attention…and maybe ditch the internal corridor-facing rooms?