At check in i was charged an additional $50 deposit per room thatvwas not disclosed at time of booking. The over all condition of the property was run down. I got stuck in the elevator and chise to use the stairs the remander of my stay. The towels were stained and looked grimy. No fridge, microwave or coffe pot in the rooms. The hallways were filthy with trim falling off the walls. The ceiling tiles in the rooms were water damaged and flaking off.
Charles
เข้าพัก 2 คืน, พฤษภาคม 2025
6/10 พอใช้
José
เดินทางกับครอบครัวและเด็กเล็ก
4 พ.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Elevator was out of service, alleys a little dirty, no iron no remote control to watch tv.
The housekeeping staff and maintenance were fantastic. However if the owner was the one on desk duity, he was never there. We were locked out of our room for almost an hour. We had animals in the room. They offered no apology or anything. Just argued with us that he was at the desk the whole time and that we were not telling the truth. Fantastic staff, terrible owner.
One of the maids was especially helpful in getting our keys to work and getting us a hairdryer. Our room was clean but had zero ambience. Hallway carpets especially on stairs were filthy. Needs a paint job. Overwhelming odor of cleaning products in the room.
No microwave or mini fridge. No chairs or couch of any kind. INDOOR pool only open during summer and a ten guest limit to pool? Wasn’t this way last time I stayed here . Door looked completely messed up, holes in the walls. Our ac/heating unit was also broken.
I will not be staying here ever again. Front desk was also rude when I checked out.
Krista
เข้าพัก 3 คืน, มีนาคม 2025
4/10 แย่
William Hailey
เดินทางเพื่อธุรกิจ
22 มี.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
Poor kindness
They didn’t have a microwave refrigerator dogs barking , no phones to call the front desk. Had to use my phone to call the front desk and they said it wasn’t the front desk it was the number on the page y’all have .
William Hailey
เข้าพัก 3 คืน, มีนาคม 2025
8/10 ดี
Gillian
21 มี.ค. 2025
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Perfectly fine
Everything was fine except that we were disappointed to have no refrigerator or microwave in our room and were told we couldn’t upgrade because it was “two different systems.”
After a 10 hour drive the guy at the front desk told me there were no rooms. Showed him my reservation and he still said he didn’t have a room. Think they should be black listed from Expedia.
Elevator didn't work most of the time.
There was 2 little boys that were under 5 years old left by themselves. Reported it to front desk and clerk did not know what to do about them.
I got their last available room; the clerk informed me, before I checked in, that the tv wasn't working. Since I had brought reading materials and also had my cell phone and charger, this wasn't in issue for me. I was glad he told me in advance.
They didnt have any clean towel, no coffee pot,microwave or mini fridge and heater didnt work. We could hear everything and when i tried to cancel they said if i did i wouldnt get my deposit back
Britney
เข้าพัก 2 คืน, ธันวาคม 2024
8/10 ดี
Grace
เดินทางกับครอบครัวและเด็กเล็ก
8 ธ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The room is very clean. The heater thermostat keeps the room cooler than I would've preferred but it did work.
This property used to be great. I’ve stayed here multiple times under several different names and management companies. For years, every time I would come and visit Bartlesville I would stay there with my family. Part of the time it was because it had an indoor pool and part of the time it was because it allowed pets.
The last two times I’ve stayed there, it’s become very run down. This last management switch has been really bad. There were large stains on the floor reminiscent of 48 hours documentaries about serial killers. Literally had a red drag stains for several feet down the hall way leading to a room with a massive red stain going under the door. The shower curtain in the bathroom was broken so there was no way to cover up whoever was in the shower or keep all the water in. Literally every time we had someone shower it was a flood of biblical proportions. We had water all over the floor going out into the room, soaking up all the towels that were left in the bathroom. There were crumbs in the bed and AC was stuck. It was either 64 or 85. It was bouncing between Antarctica and Hell all night long. The front desk help was untrained and unprepared. The night attendant was so confused they had to wake up the manager and she came out in her pjs to fix his problem. I was just trying to check in. Not something that should be difficult especially since the room was prepaid. On top of all that, the indoor pool, one of the only glimmers of hope this place had left, was closed.
Jackie
เข้าพัก 3 คืน, พฤศจิกายน 2024
2/10 แย่มาก
Mary ann
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
5 ธ.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Waited 30min in lobby to check in no one was at the check in office and vacuuming at 11 at night when people are trying to sleep