Search Hotels in Banks, Liverpool

"Hotel is beautiful, rooms are huge, food is good, however they have the most disorganised staff who is either untrained or just can’t be bothered. I called spa several times with no success being told everyone is busy however when I went down to spa reception they were just sitting around ignoring the calls. It happened 3 times, so can’t be a coincidence. Also one of the ladies at the reception was working with the cold, it was obvious, she was unwell and clearly contagious. Why is sick person working in a customer facing role, why isn’t this employee home resting? Overall this hotel has a lot of potential but I don’t think I’ll be back. "

"Todo muy bien."

"Staff very friendly and helpful. Room clean and tidy. Breakfast was excellent. "

"Breakfast awful , room okay tired . Okay for a break somewhere to sleep ……"

"Excellent location to city center with all the amenities you need. Would definately book again."

"Always stay at this hotel when I visit Liverpool due to its location, facilities and friendliness of the staff"

"Very comfortable stay. Rooms are not massive, but well thought out. Nice big shower, loved the magnifying mirror which is something I normally always miss when staying in hotels. Location superb - close to the docks, bars and restaurants. Nice touch of snacks (crisps/cookies) in the room on arrival. If I had to find something I would change - it's only the very strong perfume in the lobby."

"The room was clean. Staff were pleasant and helpful. Breakfast was good. Dining room clean and staff friendly and helpful "

"Firstly i must praise Tristan on reception. Helpful, sorted a problem out for me instantly, and with a smile. Imperial is my favourite place, however i have to mention the public toilets downstairs were a real mess, and our evening meal was disappointing. Lets say not as described and vegetables missing. It will not deter me from returning but it did tarnish our stay a little. Every member of staff amazing apart from Chef."