Exterior
Check availability

Reviews of W 21 Hotel Bangkok

3 out of 5
W 21 Hotel Bangkok
4/56 Sukhumvit 21 Rd., Sukhumvit, Bangkok, Bangkok

Reviews

6.8
Rating 10 - Excellent. 49 out of 337 reviews" "
Rating 8 - Good. 113 out of 337 reviews" "
Rating 6 - Okay. 105 out of 337 reviews" "
Rating 4 - Poor. 47 out of 337 reviews" "
Rating 2 - Terrible. 23 out of 337 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a return customer, I appreciate the friendly staff, and warm atmosphere. The place is super clean, comfortable bed, great AC, and the location is the best.
Stayed 3 nights in Jul 2020

10/10 Excellent

Robert T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
Clean small room , location is best , next door to Cowboy street across road from Terminal 21 mall and have MRT AND BTS CLOSE
Stayed 2 nights in Feb 2020

8/10 Good

Kazuo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Manager on 13 Feb 2020
Thank you for staying with us. Best regards

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Manager on 13 Feb 2020
Thank you for staying with us. Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Audng ajdoofen jnflclpsnev alnsuenwpsn jcnskfje dm hd jdbw lsls
Stayed 2 nights in Jan 2020

8/10 Good

Duane

Liked: Cleanliness, property conditions & facilities
An adequate room for a pretty cheap price.
The room was adequate for sleeping but was crazy small. It was very clean and the shower had good water pressure and was plenty hot. The view was so-so. The staff were friendly and spoke good english and were very helpful. The best thing about the hotel in general is its location. It is literally 20 yards away from the end of Soi Cowboy. It's also across the street from an amazing indoor mall, Terminal 21, the best shopping mall in Bangkok, by far.
Taken from the plane of the door
Taken from the far wall
Clean shower stall
Clean and functioning commode
Stayed 6 nights in Dec 2019
Response from Manager on 2 Feb 2020
Thank you for staying with us. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
A very convenient spot for public transport
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to mrt and bts station
Stayed 4 nights in Jan 2020
Response from Manager on 30 Jan 2020
Thank you so much for staying with us. Best regards

6/10 Okay

John

Liked: Cleanliness
Needs a bit of maintenance
Property was in great location but a budget hotel at a budget price. A few things in the room didnt work such as shower drainage, safe and TV has bad reception. No complaints for the money it cost
Stayed 1 night in Jan 2020
Response from Manager on 30 Jan 2020
Thank you so much. We will fix the problem as soon as possible. Best regards

6/10 Okay

John

Disliked: Property conditions & facilities
Budget hotel in great location
2 nights in deluxe room which was not exactly that. Lets be fair, the location is great in the centre of Bangkok for about £25 a night so have to be realistic. Sign to say they take no responsibility for lost valuables in your room and safe was broken. Had to ask for loo paper as cleaner didnt leave one. Shower flooded bathroom as drain must be blocked and toilet cistern ran 24hrs a day as it was faulty. Hotel needs a bit of maintenance and only some of staff speak English. You get what you pay for so overall it was ok, no breakfast available but plenty of options nearby. If you want a cheap place to stay in central bangkok and have realistic expectations based on the price then this is ok
Stayed 2 nights in Jan 2020
Response from Manager on 26 Jan 2020
Thank you for staying with us. We will fix the problems immediately. Best regards

8/10 Good

Michael

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean and friendly staff.
Stayed 4 nights in Dec 2019
Response from Manager on 20 Dec 2019
Thank you so much Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
not recommend this hotel, room is very small, poor layout, elevator issues, room smell like mold and shower wash goes into room. Eletronicity turned off three times during the next, resulted no ac.. fob access card was disabled 3 times.
Stayed 2 nights in Nov 2019
Response from manager on 9 Dec 2019
We do apologize for all inconvenience. All problems were fixed already. Hopefully you would try other bigger room types next time. We have many bigger types and not expensive. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Manager on 25 Nov 2019
Thank you so much for staying with us

8/10 Good

Alvin Yong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic and Easy Accessibility Hotel Location
Good location situated between Asok BTS station and MRT Sukhumvit station which both stations are connected for seamless traveling. Shopping malls like the Terminal 21 and Robinson are a stone throw away just across the road. Food wise is easily available within walking distance. Convenient store 7-11 is just next door with a massage center just besides it. Overall, my stay in W21 Hotel is happy and good.
Stayed 2 nights in Nov 2019
Response from Manager on 25 Nov 2019
Thank you so much for staying with us

8/10 Good

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MTR and BT’s station, There has a 24 hrs supermarket near by very convenient.
Stayed 5 nights in Oct 2019
Response from Manager on 29 Oct 2019
Thank you so much for staying with us. Best regards

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Manager on 19 Oct 2019
Thank you for staying with us Best regards

8/10 Good

Charles P

Liked: Room comfort
Good location for shopping and restaurants.
Great location close to MRT ,BTS, and Terminal 21. Rooms facing Soi 21 are noisy.
Stayed 4 nights in Sep 2019
Response from Best regards on 8 Oct 2019
Thank you so much for staying with us

6/10 Okay

Marek, NZ

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Positive - Good location, very friendly and helpful staff, convenience store just next door. Negative - very small room not exactly clean, noisy and poor A/C unit, no towels on arrival in the room, bit pricey considering all this
Stayed 1 night in Sep 2019
Response from Manager on 26 Sep 2019
Thank you for staying with us. Best regards

2/10 Terrible

Buddhi Raj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Manager on 19 Sep 2019
Thank you for staying with us. We apologize forany inconvenience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Manager on 29 Aug 2019
Thank you so much for staying with us Best regards

8/10 Good

RUDY

Liked: Staff & service
Great location. Good value for money
Location just meters away from Soi Cowboy. You cannot be more close from the center. Service and welcome very kind
Stayed 1 night in Jun 2019
Response from Manager on 4 Jul 2019
Thank you so much

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Manager on 12 Jun 2019
Thank you for staying with us. Sorry for any inconvenience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Tiny modern room.. But great value for the price if you want to be in the Soi Cowboy area
Stayed 2 nights in May 2019
Response from Manager on 7 Jun 2019
Thank you for staying with us

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
If you're going To Rutnin Eye Hospital it's very close. Be careful with luggage. It has a small elevator. There's also an excellent pizzaria on the other side of Asok by the MTR/BTS station.
Stayed 1 night in May 2019
Response from Manager on 25 May 2019
Thank you for staying with us.

2/10 Terrible

se hwan, seoul

Liked: Cleanliness, staff & service
감옥인가 호텔인가
이건 호텔인가 감옥인가.. 창문없은 방은 작다못해 숨이 막힌다 역앞의 독방 구치소에 수감됀 독특한 경험.. 하지만 위치는 좋다 그래도 강력비추 절대비추 오면 죽는다 굳이 태국까지 와서 이런 감방을?
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
they sprayed aromatic medicine in the room and fell on my bed
Stayed 2 nights in Apr 2019
Response from Manager on 9 May 2019
Thank you for staying with us. So sorry about the problem. We do apologize and will control house keepers for better work.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Bangkok
Close to the BTS and all the restaurants
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I booked a room with a King size bed, but was given a room with 2 single beds joined to make one big bed. This is not what I requested. Other than that the staff are friendly and the location is excellent.
Stayed 3 nights in Mar 2019

8/10 Good

Urai

Liked: Cleanliness, staff & service, room comfort
Noise from construction
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
room is small
Room is super small. just have bed and shower room
Stayed 1 night in Mar 2019

10/10 Excellent

Kentaro, Chonburi, Thailand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget hotel. Best location. Friendly and helpful staffs. Value for money. With 7-11, money exchange and massage. No construction. Will come back again.
Stayed 1 night in Mar 2019
Response from Udom on 29 Mar 2019
Thank you so much

4/10 Poor

Kris, malaysia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room bed sheets with dirty stain upon our arrival, room power sockets was not functioned and suddenly out of electricity during our stay. The front desk unable to solve the problem immediately, leave us waiting in the room dark without electricity around 30min. Toilet paper not refilled or replaced by housekeeping. Hotel construction work start every morning around 10am with excessive noise disturbance. Serious water leaking problem out from bathroom to our bedroom floor after shower.
Stayed 7 nights in Mar 2019
Response from Manager on 20 Mar 2019
We do apologize for all inconvenience, All problems were fixed. Best regards

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing location and very clean
Stayed 1 night in Mar 2019

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Mazing location very clean
Stayed 1 night in Mar 2019

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget hotel, friendly staff
Hotel and service were very fine. The room was a bit too small for me, but it was clean, and well maintained. The size might be fine for others. There are larger rooms available.
Stayed 1 night in Mar 2019

8/10 Good

Hiroaki, Johor Bahru, my

Travelled with partner
Liked: Staff & service
The location is good, close to Asoke station.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
room was small but the price was good. good location, friendly staff.
Stayed 1 night in Feb 2019

10/10 Excellent

Wenguang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Manager on 1 Mar 2019
Thank you so much.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 8 nights in Feb 2019

6/10 Okay

John

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Nice location with bad service
The location is great and close to both BTS & MRT, but some staffs seem to be unprofessional and sometimes unfriendly with low communication and understanding skill even in Thai language! We arrived at 7:30 am on our arrival date, but we contacted the hotel to ask whether is it possible to have an early check-in (normal check-in @ 2:00pm). The staff who answered the call informed that it can be arranged with 500THB add fee, which is ok for me. However, once we are at the hotel, the staff informed that there is no room for us to early check in. So, my GF gave her no. & ask the hotel to call us if there is a room available. The Hotel called us but to suggest that we can cancel if unsatisfied and inform us that we can change to other hotel. That's the first time. Finally, we can check-in at 14:30 after a trip around the area. About an hour later, the A/C has a water dropped from it (as shown in pictures). So, we asked to change the room. The staff came and suggested us to cancel again, but we asked her how this can be considered as "service-mind" as she didn't do anything but always start with that suggestion without any troubleshooting/assist us first. Then, she took almost 30 minute to provide us an answer whether we can change or is there any room for us or not. Once moved to a new room, she also suggested us again! The staff suggested us to cancel 3 times in total on our arrival date with lame excuses!!! After that day, we tried to avoid them the rest of our stay!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Small room
Room very small
Stayed 2 nights in Jan 2019

8/10 Good

christopher, Pattaya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good position but smallest hotel room I ever see, tv not work and bed rock hard
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Upon arrival at the reception, there was only one front office staff for check in and she was on the phone for a very long time. We had to wait for about 10-15 mins for her to hang up the phone to do the check in for us. Lift was very small and only fitted maximum of 2 person. Room was very old and had a strong wood smell. furniture was old and dusty. No safe box in room. toilet was very basic. no proper window and view was blocked.
Stayed 3 nights in Jan 2019