81/83 Sukhumvit Soi 12, Sukhumvit Road, Khlong Toei, Bangkok
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff and service were exceptional, nothing was too much trouble for them.
Liang
Stayed 2 nights in Feb 2024
8/10 Good
MORGAN
5 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Great location.. just a bit disappointed in my room .. some things not working mainly lights and TV but a attempt was made to fix them good enough to use.. and small cockroaches.. not a lot but they are there
Great place to stay. Less than 10 mins walk from Terminal 21 mall. Plenty of places to eat around. Spacious room. Staff were all friendly and helpful. Will definitely stay again.
Amazing Hotel, near a busy area. safe and nice, good friendly staff!
Antony L
Stayed 2 nights in Sep 2023
Response from Adil Rashid | Operations Manager on 23 Sep 2023
Dear AntonyThank you for taking the time to share your feedback. Your comments are well noted and will be used for further improvement.We hope to welcome you back to our hotel very soon!
Make sure you get a room looking over the pool or they are dark and pokie.
Simon
Stayed 2 nights in Aug 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Simon,Thank you for taking the time to share your feedback. Rooms facing the pool are listed as 'Cool" rooms on booking sources.We hope to welcome you back to our hotel very soon!Yours sincerely,
The smoking area is right outside the front door. Lots of smokers seem to stay there. Hold your breath!
Dave
Stayed 2 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Dave,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Yours sincerely,
10/10 Excellent
EUIHYEONG
22 Jul 2023
EUIHYEONG
Stayed 3 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear EUIHYEONG,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
4/10 Poor
Brock
17 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The walk down suhkumvit 12 alley is pretty smelly.
The rooms and the entire hotel seem cramped for space. The staff are friendly and helpful. The one highlight was excellent water flow in the dual head shower.
Do not stay here unless you are on a tight budget. I paid for a week and left after 3 days.
Brock
Stayed 7 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Brock,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!sincerely,
10/10 Excellent
MAXIME VAN HY HENRI
16 Jul 2023
MAXIME VAN HY HENRI
Stayed 4 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Maxime,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Good
Gheepyeong
10 Jul 2023
Gheepyeong
Stayed 3 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Gheepyeong ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Quiet and convenient to get to BTS station. Sound insulation could be better though as I was able to hear people in the room next door talking late at night
Response from Adil Rashid | Operations Manager on 27 May 2023
Dear Guest,Thank you for choosing to stay with us at Galleria 12 Hotel Bangkok by Compass Hospitality and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay.We strive to provide superior levels of service to our guests; therefore, your feedback is very important to us, and we thank you again for providing it.Yours sincerely,
10/10 Excellent
dongwoong
11 May 2023
dongwoong
Stayed 1 night in May 2023
Response from Adil Rashid | Operations Manager on 27 May 2023
Dear dongwoong ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Christophe
5 May 2023
Christophe
Stayed 5 nights in Apr 2023
Response from Adil Rashid | Operations Manager on 12 May 2023
Dear Christophe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
4/10 Poor
Faisal
1 May 2023
Disliked: Property conditions & facilities
Disappointed
The picture of the room shown on the website is not the same as in real don't be fooled
Faisal
Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 3 May 2023
Dear Faisal,Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us.After a thorough check on both your bookings and details we can assure you that the pictures displayed on your booking source website are correct. You had booked a slender type room on both your bookings. Hence, a slender room was provided to you.The room photos and size details displayed for slender rooms are exactly for the room that was provided to you for your stay. We are sure this must have been a misunderstanding at booking time with various room types to choose from. Nonetheless, While I wish you had a better experience, If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
10/10 Excellent
Ken
28 Apr 2023
Ken
Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Ken,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
10/10 Excellent
Henry
27 Apr 2023
Henry
Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 27 May 2023
Dear Henry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Good
SANG
26 Apr 2023
SANG
Stayed 4 nights in Apr 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Sang,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. your comment regarding drinking water and equipment in room is well noted and shared with our team to improve on our services.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
Response from Adil Rashid | Operations Manager on 12 May 2023
Dear Brad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
The hotel was great on the inside but the pool was dirty and the hotel is in an alleyway. You can get their free tuk tuk to the Main Street but not back to the hotel so it can be somewhat unsafe.
Lara
Stayed 7 nights in Mar 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Lara,Thank you for taking the time to share your feedback. Your comments have been well noted and shared with our team to act upon for improvement.We hope to welcome you back to our hotel very soon!Yours sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
10/10 Excellent
CHANGUK
19 Mar 2023
CHANGUK
Stayed 1 night in Mar 2023
Response from Adil Rashid | Operations Manager on 12 May 2023
Dear Changuk,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality
10/10 Excellent
Hang
10 Mar 2023
Hang
Stayed 4 nights in Mar 2023
2/10 Terrible
LINDA
8 Mar 2023
Disliked: Staff & service, room comfort
Terrible and noisy did not get a good night during my 5 nights stay totall nightmare so noisy corridors and banging doors
LINDA
Stayed 5 nights in Mar 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Linda,Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. the noise issue has been taken well into consideration and will be acted upon for improvement.At Galleria 12 Hotel Bangkok by Compass Hospitality, we strive to provide an exclusive service experience for every guest; therefore, your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies regarding the inconveniences caused.Yours sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality