2/10 แย่มาก
John
12 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I was in a car accident and the staff was rude to my wife when she called to let them know we couldn’t make it.
I’m in the hospital getting check out and they tell her it’s not her fault and that they are taking the money.
Didn’t even let her explain that we didn’t want the refund we just wanted to see if we could push the day out.
Completely unacceptable and unprofessional behavior me working in the medical field and being law enforcement also we understand things happen you can’t trust other drives things happen.
Yet the person on the phone was so rude and apparently didn’t care or let my wife speak.
But I bet you if the rules had been flipped and they were the ones in the hospital or calling they would feel the same way we did.
Completely unacceptable it shows that it’s not about customer service it’s about meeting your business needs and cash flow and forecasted numbers.. your monthly income must have been low to really need $127.00
You have lost a customer for life and I hope Expedia looks closely into partner ships with big companies like the Hilton.
At least the Marriott treats people with respect.
John
เข้าพัก 1 คืน, มีนาคม 2026