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Four Points by Sheraton Auckland

4.5 star property
Travelers can enjoy local cuisine and recharge with excellent amenities at this Auckland hotel, where a 24-hour gym and multilingual staff await

Choose dates to view prices

Four Points by Sheraton Auckland welcomes visitors with a coffee shop and garden retreat. The Queen's Head Bar & Eatery offers international dishes, and in-room WiFi keeps everyone connected. Guests love the attentive staff, central location, and 24-hour gym.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is ฿3,253
฿3,741 total
includes taxes & fees
2 Apr - 3 Apr

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(60 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
Blackout curtains
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
Blackout curtains
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
Blackout curtains
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(17 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Sofa bed
Separate bedroom
Premium bedding
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Premium bedding
Blackout curtains
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

View from room

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Premium bedding
Blackout curtains
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, City View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
TV
Sofa bed
Separate bedroom
Premium bedding
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Auckland Central Business District, a neighbourhood in Auckland, Four Points by Sheraton Auckland is in a shopping district and near a train station. Sky Tower and Auckland Harbour Bridge are notable landmarks, and some of the area's popular attractions include Auckland Zoo and Kelly Tarlton's Underwater World. Looking to enjoy an event or a match? See what's going on at Spark Arena or Eden Park. Looking to get your feet wet? Rafting and surfing/body boarding adventures can be found near the property. Visit our Auckland travel guide
Map
396 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Auckland Town Hall
    Auckland Town Hall
    2 min walk - 0.2 km
  • Building of the university of Auckland
    University of Auckland
    3 min walk - 0.3 km
  • Sky Tower which includes a city, modern architecture and a sunset
    Sky Tower
    8 min walk - 0.7 km
  • Sunset on the Sky Tower in Auckland creating a moody backdrop.
    SkyCity Casino
    8 min walk - 0.7 km
  • Queen Street Shopping District
    1 min walk - 0.0 km

Getting around

  • Gaunt Street Tram Stop
    4 min drive
  • Auckland Britomart Station
    15 min walk
  • Auckland (AKL-Auckland Intl.)
    26 min drive

Restaurants

  • Q Theatre
    1 min walk
  • Queen’s Head
    1 min walk
  • The Churchill Auckland
    1 min walk
  • Tanuki Sushi & Sake Bar
    1 min walk
  • Tropeiro Grill
    1 min walk

About this property

Four Points by Sheraton Auckland

Luxury hotel near University of Auckland
Located close to Sky Tower and Auckland Domain, Four Points by Sheraton Auckland provides a coffee shop/cafe, a garden and dry cleaning/laundry services. The on-site local and international cuisine restaurant, Queen's Head Bar & Eatery, offers breakfast, lunch, dinner, light fare and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour gym.
You'll also find perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, a lift and a computer station
  • Wedding services, a ballroom and a banquet hall
  • Guest reviews speak highly of the helpful staff and location
Room features
All 255 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hairdryers
  • 43-inch TVs with streaming services and premium channels
  • Wardrobes/cupboards, mini fridges and free infant beds

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NZD 39 per person
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Is Four Points by Sheraton Auckland pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of 9 Mar 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on 2 Apr 2026 start from ฿3,253, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Four Points by Sheraton Auckland?

Valet parking is available for NZD 60 per night.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Four Points by Sheraton Auckland?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Four Points by Sheraton Auckland located?

Located in Auckland Central Business District, this luxury hotel is within a 10-minute walk of University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 1 mi (2 km). Gaunt Street Tram Stop is 21 minutes by foot and Halsey Street Tram Stop is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 493 out of 821 reviews
Rating 8 - Good. 233 out of 821 reviews
Rating 6 - Okay. 61 out of 821 reviews
Rating 4 - Poor. 22 out of 821 reviews
Rating 2 - Terrible. 12 out of 821 reviews

Reviews

10/10 Excellent

Lianne

Super friendly helpful staff, good breakfast very clean property
Stayed 1 night in Feb 2026

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable clean room and easy check in/out
Stayed 1 night in Jan 2026

8/10 Good

Sumandeep

Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025

8/10 Good

Steffen

Liked: Cleanliness, staff & service, amenities
Nice room, central location and good breakfast
Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were friendly, air con was great during the hot Summer days.
Stayed 2 nights in Dec 2025

8/10 Good

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in convenient CBD location
Stayed 1 night in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room, great view, awesome room service experience with awesome food and delivery staff. Shame check in and check out was so slow.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for visiting the Art Gallery, Museum, access to motorways . Staff were great and the parking at the hotel made life simple
Stayed 2 nights in Sep 2025

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Good location to see/do downtown Auckland. Front desk staff were very helpful. Housekeeping needs to be more attentive when rooms are available.
Stayed 4 nights in Dec 2025

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were all very helpful and responsive. Great location. Buffet breakfast was a challenge; staff were rushing to keep up with restocking foods. I had to wait forty minutes for an omelet after asking staff four time. When it arrived it was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again
Stayed 2 nights in Oct 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Stayed 5 nights in Oct 2025

8/10 Good

Lance

Liked: Cleanliness
Clean and tidy staff were polite and helpfull
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a great view of Auckland. Staff were very friendly, attentive and always had a smile.
Stayed 7 nights in Sep 2025

10/10 Excellent

Anuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, best pizza and kumara fries for room service. Great breakast . Only downside we didnt stay longer
Waffles for brekkie!
Great location
Best åizza and fries for room service
Stayed 1 night in Oct 2025

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.
Stayed 4 nights in Oct 2025

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great location perfect for the show we were going to
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Very impressive service by all the staff we encountered. Central location which was ideal for us. Well appointed hotel, comfortable and all amenities provided. Highly recommend
Stayed 3 nights in Sep 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Room was nice, spacious for the two of us, bathroom was nice, linen nice etc. roadworks started at 8am drilling etc loudly. Also check in staff member was a little abrupt and not an overall welcoming experience. Overall it was good.
Stayed 1 night in Dec 2025

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location!
Stayed 1 night in Jan 2025

4/10 Poor

Mrikank

Liked: Cleanliness
Disliked: Amenities
The hotel was not worth the price. The amenities were average, the breakfast was mediocre, and the view was just okay. Prices were much higher than comparable hotels. The breakfast was underwhelming, and the staff did not bother to follow up or offer help. The gym was a small closed room with limited machines and no towels. Overall, it felt like a 3-star hotel at best. I will not stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy to get around
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff, good breakfast. Close walk to major tourist areas.
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was wonderful and the employees were so friendly!!
Stayed 4 nights in Feb 2025