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Reviews of Embassy Suites Atlanta - Kennesaw Town Center

3.5 out of 5
Embassy Suites Atlanta - Kennesaw Town Center
620 Chastain Road NW, Kennesaw, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, smells nice. Free complimentary drinks are also nice. The breakfast buffet was very good.
Stayed 2 nights in May 2024
Response from Owner on 20 May 2024
Andrea, thank you very much for your awesome feedback! We hope to serve you again in the future.

8/10 Good

Bonita, Martinez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and customer service oriented. The aura was pleasant and the rooms were comfortable. The front desk accompanied my requests and I totally will be back.
Stayed 1 night in May 2024
Response from Owner on 13 May 2024
Bonita, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Owner on 6 May 2024
Tyrone, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff was very polite
Stayed 1 night in Apr 2024
Response from Owner on 2 May 2024
Dennis, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Tamara, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property inside and out! The front desk staff could have been slightly friendlier, but other than that, nice stay. The staff working the breakfast area was exceptional!
Stayed 1 night in Apr 2024
Response from Owner on 23 Apr 2024
Tamara, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 17 Apr 2024
Dionne, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in service , very fast and efficiently check out , buffet breakfast very good But for highend hotel using plastic cups at happy hour was a disappointment although bartender did supply me with a nice wine glass when asked overall experience very good
Stayed 4 nights in Apr 2024
Response from Owner on 9 Apr 2024
Lisa, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

david

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue outside or renovations going on is the coffee is terrible. It wasn’t the best embassy breakfast we have had.
Stayed 3 nights in Apr 2024
Response from Owner on 5 Apr 2024
David, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Owner on 23 Apr 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
No glass elevator. Under remodel/ construction but did not affect our stay.
Stayed 1 night in Apr 2024
Response from Owner on 3 Apr 2024
Karen, thank you very much for your feedback! We hope to serve you again in the future.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and friendly. Though an older decor it was clean. Bed comfortable. Complimentary breakfast quite good and staff keep it stocked well and clean. Convenient location.
Stayed 1 night in Mar 2024
Response from Owner on 1 Apr 2024
Lisa, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Owner on 25 Mar 2024
Cedric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make my stay comfortable. There were a few hiccups with my phone not working and Nextdoor neighbors that smoked, but overall my stay was great.
Stayed 2 nights in Mar 2024
Response from Owner on 22 Mar 2024
Anna, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Sylvia

Stayed 1 night in Mar 2024
Response from Owner on 8 Apr 2024
Sylvia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was needed at the hotel. Staff was wonderful.
Stayed 2 nights in Mar 2024
Response from Owner on 4 Mar 2024
Thomas, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location, staff not very friendly
Stayed 1 night in Feb 2024
Response from Owner on 23 Feb 2024
Jason, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. Please feel free to reach out to us if you want to discuss this further. We hope for the opportunity to host you again soon and deliver a more positive experience.

8/10 Good

Jennifer, CINCINNATI

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Owner on 22 Feb 2024
Jennifer, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Owner on 20 Feb 2024
Darin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 21 Feb 2024
Ashley, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nicely decorated. The decor in the lobby is also very beautiful. The shower could’ve been hotter.
Stayed 2 nights in Feb 2024
Response from Owner on 19 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived later than planned, around 7:30 pm We had been driving for 9 hour. The gentleman at the desk was very unfriendly, bordering on rude We had to drive around the building for 20 minutes waiting for someone to vacate a parking spot. There was absolutely no where to park. It would have been nice if we would have been informed of alternative parking lots?? If there are any, but after the check in we didn’t want to go back and ask. The room was very nice and spacious for our family of five.
Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Teneka

Business traveller, Travelled with family
Liked: Cleanliness
Nice stay
Nice location, convenient to highway, and good customer service. My room however, needed to be upgraded.
Stayed 2 nights in Feb 2024
Response from Owner on 19 Feb 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Euphrosyne

Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Euphrosyne, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 20 Feb 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Rooms are great. Clean. No concerns
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Jason, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Brady

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I plan to call Hilton directly. The room felt dingy and gross. There was rust on the light fixtures, marks all over the doors and walls, etc. I realize it’s old but it looked very run down and unkempt.
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to share your feedback about your recent stay, Brady. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

LaTasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Enjoyed my stay clean rooms
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times in the past. We tried to stay at another hotel the day before in order to save $, but were very disappointed and ended up booking embassy suites for our last night in kennesaw. We will only stay at embassy suites from here on in when visiting our children that go to Emory and kennesaw state.
Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Antoinette, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice decor, fancy environment. Complimentary breakfast and drinks.
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Andrea, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Thank you for taking the time to review us. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Collins

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Collins, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Owner on 29 Jan 2024
James, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Alexandra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Owner on 22 Mar 2024
Jeffrey, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 29 Jan 2024
Angelle, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, free parking and great breakfast
Stayed 1 night in Jan 2024
Response from Owner on 25 Jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
I asked to not be near elevator and ice machine and he put me in a room directly across from ice machine
Stayed 1 night in Jan 2024
Response from Owner on 26 Jan 2024
Katrina, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Jarious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Jarious. we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

tara

Travelled with family
Stayed 4 nights in Jan 2024
Response from Owner on 22 Jan 2024
Thank you for taking the time to review us, Tara. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! So quiet and clean! Staff at front desk were wonderful!
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Shawna, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 12 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

jazzman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best You Can Ask For!!
Everything was perfect!!! They even let us check in a few minutes early. This me and my fiancé 2nd time staying here, I’m sure this will be our place to stay. Everything is within a few minutes of driving distance.
Stayed 2 nights in Jan 2024
Response from Owner on 10 Jan 2024
Jazzman, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
I had a great stay, clean room, great location, awesome breakfast and the staff was very friendly.
Stayed 3 nights in Jan 2024
Response from Owner on 8 Jan 2024
James, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Stephen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Sandra

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good but needs improvement.
The person at check in was great. I called the hotel approx. 2 weeks prior to arriving to ensure they used hypo allergic bedding. They did not do this prior to us arriving. 😔 Housekeeping was called and the left all the new bedding and pillows in room for us to change the bedding. Hair was found around base of toilets that wasn’t ours. They need better cleaners.
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Sandra, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Owner on 8 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Ryan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Gregory, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Embassy Suites. The room was spacious, clean and quiet. The bathroom could use a face lift. The breakfast was fantastic. We will be staying there again if the need arises.
Stayed 5 nights in Dec 2023
Response from Owner on 1 Jan 2024
Scott, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Eric, Kennesaw

Stayed 1 night in Dec 2023
Response from Owner on 22 Jan 2024
Thank you for taking the time to review us, Eric. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.