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"The staff were so accommodating and friendly. The food was incredible and the spa was very relaxing"

"By far the best hotel on Lake Lugano. Amazing spa"

"We stayed at the hotel in March 2026. The hotel is dated, but clean. The staff were nice. The hotel rooms were clean. But the heat was so high it was very uncomfortable to sleep. Pillows were so soft your head was on the bed despite the pillow. The hotel and staff and patrons looked right out of 1970’s Lawerence Welk show. From the way we were served, to the food"

"It is above and beyond. Very high end. Great view, friendly staff, good breakfast. Nice grounds. Room has everything you need and more. Easy walk to promenade. "

"Everything was perfect "

"Old fashioned but very smart hotel. Advertised EV charging but it was only for Tesla cars."

"Every now & then, you find an absolute Gem, this was most certainly 1 of those occasions, the service at reception was simply outstanding both upon arrival & today on departure, all staff were extremely welcoming & friendly & although we knew no Italian (which is shameful English education system) they all spoke in good, clear English, the food was simply superb, every dish was cooked & presented in perfection, the immediate area around the hotel grounds was meticulously maintained, we chose a room with a partial lake view, but, in fact, it had a superb view & we were in awe. Of the whole feel & vibe of the place, both Caroline & I would like to express our heartfelt warmth & gratitude for the superb attention given throughout our stay, each & everyone we met & spoke to were great ambassadors to your Hotel, thank you, thank you, thank you, hope to see you again in the future."

"We loved being there and being taken care of by amazing staff."

"Beware when staying here. The AC in rooms is preset at 24 C with the ability to reduce the temp only by up to 3 C....netting out at 21C best case. Generally it did not work so our room was always about 23C, which for my family is too warm. Also the restaurant in evenings is absurdly overpriced and the food not great...they focus more on presentation than taste. The town is great so if you stay here walk to the village to eat."