Bar (on property)

Reviews of B&B HOTEL Antwerpen Centrum

3 out of 5
B&B HOTEL Antwerpen Centrum
36 Frankrijklei, Antwerp, Vlaanderen

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 425 reviews" "
Rating 8 - Good. 138 out of 425 reviews" "
Rating 6 - Okay. 14 out of 425 reviews" "
Rating 4 - Poor. 6 out of 425 reviews" "
Rating 2 - Terrible. 0 out of 425 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for transportation to and from Sportpaleis and for exploring a bit of Antwerp. Staff was incredibly helpful! Great option for a stay in Antwerp.
Stayed 1 night in May 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quality, good breakfast
Stayed 1 night in Apr 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 5 May 2024
Dear Kevin,Thank you for such a great review.It's delightful to know that our commitment to cleanliness met your expectations and that our hotel's condition impressed you. Our team is over the moon to hear such kind words about the service provided during your stay.We take great pride in offering a top-notch breakfast experience and are glad it added to the enjoyment of your visit with us. Should you find yourself back in Antwerp, we hope to provide you with another memorable stay at B&B Hotel Antwerpen Centrum.We look forward to a return visit from you in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Patricia, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spotless, modern and convenient. Delightful staff. Coffee in the lobby. Nice grocery store right next door. Our room was very quiet. Great price! Thank you!
Stayed 1 night in Apr 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 17 Apr 2024
Dear Patricia,Thank you for such a positive review of your stay.We're over the moon to hear that you found our staff delightful and our hotel spotless and modern – cleanliness and friendliness are what we strive for! It's great to know that the coffee in the lobby hit the spot and that the convenience of having a grocery store next door added to your stay. And there's nothing more rewarding for us than to provide a peaceful haven in the heart of the city, so we're thrilled your room was a quiet retreat. We look forward to welcoming you back to our hotel in the future. Kind regards,Sieuw Tjeng Yuen, Deputy Manager

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, amenities
Nicle no thrilles self serve hotel..
Stayed 4 nights in Mar 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 4 Apr 2024
Dear Adam,Thank you for taking the time to review your stay.We're thrilled to hear you enjoyed the room amenities to their fullest; our team takes great pride in ensuring each guest has everything they need for a comfortable stay.While we're saddened to see that the hotel's condition and service didn't quite hit the mark for you, we're always keen on maintaining our brand new facilities and providing top-notch service. Sometimes, the hustle and bustle of a busy hotel might give a different impression, but rest assured, our team is dedicated to upholding the highest standards.We all hope to welcome you back in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Thomas, St. Louis Park

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very clean room and bathroom. Staff very friendly and helpful. Great breakfast buffet for 15 euros.
Stayed 2 nights in Feb 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 23 Feb 2024
Dear Thomas,Thank you for sharing your review.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We hope to welcome you back. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Ria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and location. A little dodgy around the hotel at night, but nothing you wouldn’t expect in a large city. We were on the fifth floor below reception and lounge area, so the sound of dragging chairs and tables on the floor did carry. Nothing too major, though. The staff made check in easy and the area is very accessible and convenient.
Stayed 2 nights in Feb 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 16 Feb 2024
Dear Ria,Thank you for your review.We're delighted to hear that our convenient location and the professionalism of our staff contributed positively to your stay. It's also rewarding to know that you found great value in choosing our hotel for your visit to Antwerp. We regret that you experienced some disturbances from the lounge area and appreciate your understanding that in a bustling city center, some noise can be inevitable. Rest assured, our team is dedicated to the comfort of our guests, and we are always on hand to address any concerns that may arise during your stay. The accessibility of our hotel and the ease of check-in are aspects we pride ourselves on, and we're glad these features enhanced your experience.We hope to welcome you back in the future. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

carla-krystin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the money. Room and bathroom were well equipped and super clean. I appreciated how many electrical outlets were in the room. The breakfast buffet was large with good hot and cold options. Will stay there again. Online Maps will take you to the service door in an alley. Just walk around past Jumbo to the other side of the building.
Stayed 1 night in Jan 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 1 Feb 2024
Dear Krystin,Thank you for sharing this positive review.We're delighted to hear that you found our rooms and bathrooms to be well-equipped and immaculately clean; our team takes great pride in maintaining high standards of cleanliness and comfort. Your compliments on the breakfast buffet are much appreciated, and we're glad the variety met your expectations. Regarding the navigation challenges to our service door, we're grateful for your feedback and will look into ways to improve the clarity of directions for future guests.It's gratifying to know that the abundance of electrical outlets in the room added to the convenience of your stay, as we strive to cater to the needs of our modern travelers.We look forward to welcoming you back on a future occasion. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Antai

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly
Stayed 2 nights in Jan 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 29 Jan 2024
Dear Antai,We really appreciate your positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you again. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Easy check in/out. Happy for us to keep our luggage in the lockers for the day. Easy walk from the main train station and local trains. Close to shops
Response from Sieuw Tjeng Yuen, Deputy Manager on 24 Jan 2024
Dear Jennifer,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted to hear that our check-in/out process met your expectations and that our luggage storage service was convenient for your needs. It's wonderful to know that our location provided easy access to the train station and local amenities. Our team is also glad that the cleanliness of your room contributed positively to your stay.We appreciate your ratings and are always striving for excellence. Rest assured that we are dedicated to maintaining the high standards of our hotel condition and guest services.Wishing you all the best and looking forward to your next visit,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Verity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and beautiful views from the breakfast area. Very comfortable room.
Stayed 3 nights in Jan 2024
Response from Sieuw Tjeng Yuen, Deputy Manager on 18 Jan 2024
Dear Verity,Thank you for this kind feedback concerning your visit.We're delighted to hear that the location of our hotel served you well and that you enjoyed the breathtaking views. It's also wonderful to know that your room provided the comfort you deserved, complemented by our efforts to maintain impeccable cleanliness.We hope to see you again soon. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

6/10 Okay

Paul

Response from Sieuw Tjeng Yuen, Deputy Manager on 18 Jan 2024
Beste Paul,Hartelijk dank voor uw beoordeling.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Met vriendelijke groet en graag tot nog eens,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

socrates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s the perfect location in the old quarter near all the shops but also a pleasant walk from the central station 10/10
Stayed 2 nights in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 1 Jan 2024
Dear Socrates,We thank you for this positive feedback.We're thrilled to hear that our prime location contributed significantly to your enjoyable stay, allowing easy access to the heart of Antwerp's vibrant city center. It's wonderful to learn that the room cleanliness met your expectations, ensuring a comfortable and welcoming environment throughout your visit. Additionally, we're pleased that you found our hotel's condition to be impeccable, reflecting our commitment to providing top-notch accommodations since our recent opening. Your kind words about our service are much appreciated, as our team strives to offer exceptional hospitality to every guest.We hope to welcome you back.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

William

Stayed 3 nights in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 26 Dec 2023
Beste William,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 21 Dec 2023
Beste David,Hartelijk dank voor uw review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Mr A

Travelled with group
Liked: Property conditions & facilities, room comfort
Comfort right in the town centre
The hotel is an easy walk from the Central Station and conveniently placed to access public transport and places of interest in the town. The room was clean and comfortable if a bit basic. The staff were friendly and helpful throughout. Definitely recommended.
Stayed 2 nights in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 20 Dec 2023
Dear Guest,Thank you for taking the time to share your experience with us.We're thrilled to hear you enjoyed the convenience of our location and the ease of access to the city's attractions. It's wonderful to know our team's efforts in providing a friendly and helpful service contributed positively to your stay. While you found the room to be a bit basic, we take pride in our commitment to cleanliness and comfort, with quality mattresses and fluffy duvets for a restful night's sleep. Please rest assured that our continuously high standards of service and accommodation are designed to meet our guests' needs and expectations.We hope we have the pleasure of welcoming you back again on a future visit. With kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

john

Stayed 2 nights in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 16 Dec 2023
Dear John,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ten minute walk from the main train station; great price in a new building; about a twenty minute walk to the old town; hundreds of designer stores around the corner; great breakfast, great shower; anytime coffee included
Stayed 1 night in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 11 Dec 2023
Dear Karl,Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that the convenience of our location complimented your experience and that our proximity to the designer stores added value to your stay. It's wonderful to know that our breakfast offerings were to your liking, and we're glad you appreciated the quality of our showers. We also take pride in offering complimentary coffee, a perk we're happy to see you enjoyed. Our team strives to maintain the highest standards of cleanliness and service, and your acknowledgment of these efforts is greatly appreciated.The entire team look forward to welcoming you back for a future visit.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean and cost effective hotel 5 minutes from the train station. A bit of a walk to the old town, about 20 minutes. Can’t beat it for the price.
Stayed 1 night in Dec 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 6 Dec 2023
Dear Karl, Thank you for providing us with your feedback.We're delighted that you found our hotel to be a clean and cost-effective choice, conveniently located just a short stroll from the train station. We appreciate your recognition of our hotel's condition and are glad that our services met your expectations. While the old town is indeed a bit of a walk away, many guests enjoy the opportunity to explore the vibrant city center of Antwerp as they make their way to the historic sites.We hope we will have the opportunity to see you again in the future. Best regards,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Yuk Ling Sandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable choice
Stayed 1 night in Nov 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 30 Nov 2023
Dear Yuk Ling,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Pascal

Stayed 3 nights in May 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 23 Nov 2023
Beste Pascal, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Chikako, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly when we checked in. The room was a bit small, but it was very clean and modern. The hotel is in an excellent location in the center of the city, but I was pleasantly surprised that the room was very quiet despite being on a busy street. My partner complained that there weren't many TV channels, but that didn't bother me. I would stay at this place again.
Stayed 2 nights in Nov 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 6 Nov 2023
Dear Chikako,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you found our staff friendly and the room clean and modern. Our central location is indeed one of our top features, and we're glad you appreciated the quietness of your room despite being in the heart of the city.We understand your partner's concern about the limited TV channels. However, we do offer Chromecast on all TVs, allowing guests to stream their preferred content from their devices. We hope this feature can enhance your entertainment options during your next stay.We look forward to welcoming you back in the future. All the best.Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

HANNAH, CROYDON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean and quiet hotel. Located a short walk from the central station. I was staying for business so the location was great, hotel rooms super clean and a good breakfast. Would stay again.
Stayed 1 night in Nov 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 3 Nov 2023
Dear Hannah,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that you appreciated our convenient location near the central station, as well as the cleanliness of our rooms. Our team takes great pride in maintaining a high standard of cleanliness for our guests. It's also wonderful to know that you enjoyed our breakfast selection, which we strive to make varied and satisfying for all tastes.We all look forward to welcoming you back in the future.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, practical, straightforward but comfortable, convenient location between train station and centre, great condition and friendly professional staff. Good choice! Also pleasant top floor reception cafe area - breakfast worth having.
Stayed 5 nights in Oct 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 28 Oct 2023
Dear Stephen, Thank you for your review.We are delighted to hear that you found our hotel clean, practical, and comfortable. Our convenient location and friendly professional staff are indeed some of our top priorities. It's great to know that you enjoyed our top floor reception cafe area and found our breakfast worth having.We appreciate your kind words about our hotel's condition, as we take pride in being a brand new establishment. Your satisfaction with our room cleanliness and service truly means a lot to us. Thank you for your recommendation, and we hope to welcome you back in the future.We would be delighted to welcome you back on another occasion. All the best,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Brilliant hotel and great staff!!
Stayed 1 night in Oct 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 24 Oct 2023
Dear Christopher,Thank you so much for your positive feedback following your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon, Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Rooms are on the small size but this is the same in many city hotels. Staff very helpful and excellent for travel links. Short walk to main train station, tube and trams. Breakfast was good for a small buffet, just missing a toaster. Would definitely recommend.
Stayed 3 nights in Oct 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 18 Oct 2023
Dear Tracy,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our great location and helpful staff. Our hotel's central position indeed offers easy access to public transport and various attractions. We are also glad that you enjoyed our breakfast selection, even though a toaster was missing. Your feedback is valuable, and we will take it into consideration for future improvements.We understand that you found the rooms to be on the smaller side, but we would like to emphasize that our rooms are designed to provide a comfortable stay for our guests, with quality mattresses and air conditioning. We hope that these features contributed to your overall satisfaction during your stay.It would be a pleasure to welcome you back.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, nice room, great location
Stayed 1 night in Oct 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 4 Oct 2023
Dear Michelle, Thank you for taking the time to share your review with us.We are thrilled to hear that you found our staff to be very friendly and that you enjoyed your room. Our team takes pride in providing warm and welcoming service to all our guests. It's also great to know that you appreciated our prime location, which allows easy access to shops, museums, and other must-see places in Antwerp.We look forward to the pleasure of seeing you again in the future. Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff; would stay again.
Stayed 1 night in Sep 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 12 Sep 2023
Dear Yelena,Thank you for sharing your review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope you will return for another memorable stay.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 4 Sep 2023
Dear Vincent,Thank you for this positive review of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again on your next visit.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Adreena Mae

Liked: Cleanliness, property conditions & facilities
They are very centrally located, and reasonably priced. And the view is spectacular. But, if your vegan, I d advise against purchasing the breakfast option. They re is however, a supermarket next door that has vegan food.
Stayed 3 nights in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 23 Aug 2023
Dear Mae,Thank you for sharing your review.We are delighted to read that you enjoyed your stay and found our location to be ideal.We hope to see you again soon. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 1 night in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 16 Aug 2023
Dear Guest,Thank you for reviewing your recent experience.We are delighted to hear that you appreciated our great location.We hope to welcome you back to B&b Hotel Antwerpen Centrum in the future. Best regards.Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 15 Aug 2023
Dear Sophia,Thank you for sharing your opinion of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all look forward to welcoming you back in the future.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was fine and clean. It is in a central location which makes it easy to get around both on foot and by public transport. The only negatives is there was no safe or fridge in the room. The buffet breakfast was okay, it would have been nice if they changed it a little each day, adding different things.
Stayed 5 nights in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 15 Aug 2023
Dear Maya, Thank you for taking the time to share your feedback.We are delighted to hear that you found our staff friendly and helpful, and that you appreciated the cleanliness of your room. Our central location is indeed a great advantage for our guests to explore Antwerp and its attractions easily on foot or by public transport.We understand your concerns regarding the absence of a safe and fridge in the room. While we do not have safes in individual rooms, we do offer a front-desk safe for our guests' valuables. As for the minibar, we have chosen not to include them in our rooms, but we do provide coffee and tea facilities in our superior rooms. We appreciate your feedback on the breakfast variety and will take it into consideration for future improvements. We apologize for any inconvenience this may have caused during your stay.We hope you will give us another opportunity to deliver an improved experience on your next stay.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget hotel in a central location - close to pretty much everything one would want!
Stayed 2 nights in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 12 Aug 2023
Dear Sara,Thank you for taking the time to review your stay.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to welcoming you back for another excellent experience with us. Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for exploring Antwerp, clean comfortable rooms, secure entry, friendly staff and lovely rooftop with complimentary tea and coffee. I will definitely stay here again. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 8 Aug 2023
Dear Nikki,Thanks for this kind review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.It would be a pleasure to welcome you back. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

James Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that you accessed the room with a keycode and not a keycard.
Stayed 2 nights in Jul 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 30 Jul 2023
Dear James,Thank you very much for your kind review.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us and we appreciate your kind recommendation.We look forward to welcoming you for another pleasant stay. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Verne, Salt Lake City

Travelled with partner
Liked: Amenities
Great location, especially for those using the trains. Hot drinks always available with a nice setting to visit and relax. Pleasant and accommodating staff, and nice breakfast.
Stayed 2 nights in Jul 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 29 Jul 2023
Dear Verne,Thank you for this positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.It's also great to know that our location was ideal for you.We hope to welcome you back in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Volha

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful.
Response from Sieuw Tjeng Yuen, Deputy Manager on 23 Jul 2023
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you found our room cleanliness, hotel condition, and service to be exceptional. Our dedicated team works hard to maintain a high standard of cleanliness and provide top-notch service to our guests. We are also glad that you enjoyed our fantastic location, which allows easy access to shops, museums, and other must-see places in Antwerp.We all look forward to seeing you again in the future. Best regards,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Zalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 21 Jul 2023
Dear Alina,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon, Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room at a reasonable price.
Stayed 3 nights in Jul 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 21 Jul 2023
Bonjour Dear Sir, We would like to thank you for this positive review.The satisfaction of our guests is very important to us, and it was rewarding to receive your feedback. We are proud of the high standards we set for ourselves and this inspires us to continue maintaining our facilities to those standards.We look forward to seeing you again in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Helena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 21 Jul 2023
Dear Helena,Thank you for this kind feedback concerning your visit.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

MARTYN

Stayed 4 nights in Jul 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 1 Aug 2023
Dear Martyn,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 2 Jul 2023
Dear Vadim,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would love to welcome you back in the future. Very best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great position near rail station( central) and shops. The rooms are spotless and the aircon was a blessing with the high temperatures. Breakfast was excellent with plenty of choice and replenished all the time. Bar prices were very reasonable. Overall an excellent hotel.
Stayed 5 nights in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 2 Jul 2023
Dear Alan,Thank you so much for your positive feedback following your stay.We are thrilled to hear that you found our location convenient, close to the central station and shops. It's great to know that you appreciated the spotless rooms and the air conditioning during the high temperatures. We take pride in our daily housekeeping and climate-controlled rooms to ensure our guests' comfort. We're also delighted that you enjoyed our breakfast selection and found the bar prices reasonable. Our aim is to provide a variety of options to cater to our guests' preferences.We look forward to seeing you on your next visit to our hotel. Best wishes,Sieuw Tjeng Yuen, Deputy Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
B&B Hotel has everything a traveller needs and it is located in a central location in Antwerp. Service was pleasant and efficient. The Buffet Breakfast provided a good range of options. the pancake maker broke down though, and the scrambled eggs were very over-cooked and over salted. It would be helpful if there is a shelf in the bathroom on which our wash bags and toiletries could be placed.
Stayed 4 nights in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 25 Jun 2023
Dear Guest,Thanks for letting us know your opinion of your stay.We are delighted that you found our location to be ideal and appreciated the high standards which we strive to uphold. Rest assured that we have taken good note of your comments and will consider them for future improvements.We look forward to welcoming you back for another stay in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Clean, cool, comfortable, centrally located. Exactly what i was looking for.
Stayed 3 nights in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 19 Jun 2023
Dear Sam,Thank you for such a positive review of your stay with us.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to welcome you back in the future.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Pasi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located to the train station by about a10 minute walk along the main pedestrian drag, de Keyserlai. 15-20 minute walk to the historic centre. Lots of bar and restaurant choices within a couple minutes' walk, sand a grocery store next door. Very nice modern room, clean, good sized. Free, good espresso-based coffees available in the lobby at all times.
Response from Sieuw Tjeng Yuen, Deputy Manager on 18 Jun 2023
Dear Pasi,Thank you for this review.We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby.We hope to welcome you back.Best wishes,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Adrian

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent central location, helpful staff, had bikes and could keep them in room.
Response from Sieuw Tjeng Yuen, Deputy Manager on 16 Jun 2023
Dear Adrian,Thank you for taking the time to share your feedback.We are thrilled to know that everything was to your satisfaction during your stay, especially our location. We appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible.We would be delighted to welcome you back on another occasion. All the best,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

laurel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 15 Jun 2023
Dear Laurel,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon.Kind regards,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, 15 min walk to the old town and not far from railway station. Staff very helpful and friendly, room basic but clean. Breakfast was very nice.
Stayed 2 nights in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 13 Jun 2023
Dear Teresa,Please accept our thanks for your kind review regarding your stay.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.Wishing you all the best and looking forward to your next visit,Sieuw Tjeng Yuen, Deputy Manager

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
This is my third visit to this hotel and it was great experience as ever. I would recommend it. The staff are very friendly. Plus free hot drinks as well and a rooftop terrace as well.
Stayed 3 nights in Jun 2023
Response from Sieuw Tjeng Yuen, Deputy Manager on 10 Jun 2023
Dear John,Thank you very much for this kind review.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to the pleasure of welcoming you back.Our kindest regards,Sieuw Tjeng Yuen, Deputy Manager