very helpful staff esp front desk when checking in
issues with hot water tried what staff told me did not help
kind to give me late checkout and food was very good
classy service in the restaurant
The property is close to sightseeing places.
Based on my experience, if I visit Kathmandu again, I would stay at this property. I would also recommend this hotel to others.
EXCELLENT customer service, very clean, modern, and the best breakfast ive ever had. All for a VERY affordable price. I will definatly be back every time i visit India.
Management and staff were all Stellar and ensures are stay was comfortable as possible. They also provided help with providing direction to Ubber drivers in finding my location.
We had a great time at Sure Stay by Best Western. All the staff was very curteous, humble and polite. Rooms were well kept and bedding was very cozy and comfortable. Breakfast was very good with plenty of food options and made to order omelettes were available. Dharmendra singh and Pankaj made us feel special.
Very good location and friendly staff. Have good valet service to take care of the vehicle even though they dont have proper parking facilities. Overall its a 5 star
Very good price/quality level for this hotel. Room was great and the staff went the extra mile to provide me with Gluten Free food and provide care for my wife when she was sick for 2 days. Food in restaurant was really good. Only the credit card machine failing was a nuisance as it created some hassle prior our departure. Also appreciated the early morning food package as we had a very early flight leaving Amritsar. Definitely would come back in the future.
It’s a lovely hotel well situated fit the city centre and not far from the Wagah border.
The food is great and the staff are very pleasant and friendly.
My only observation is that you can get some noise from other guests in corridors and them moving furniture around in their rooms. I suppose it’s because of the concrete construction.
Having said all of that, I would definitely stay here again
Sadly there is no bar, but there is a stall just up the road (25 yards away) that sells wine and beer cheaply.
The shower is right above on the ceiling really inconvenient. Water kept going out of the shower. Stains on the bedsheet and pillow cover which is not strange but could have been better. Other then that it was good.
Hotel charges you even for small requests like cutlery. I believe these kind of informations should be informed well in advance because this doesnt even shows up on their official website.