Search Hotels with Pool in Amherst

"There was no breakfast whole weekend. No pool or hot tub. No elevator whitch they should tell people. "

"Modern lobby and 24 hour coffee and chocolate bar. Good breakfast. Room was clean and spacious. The hotel staff were all very friendly. "

"Disappointed the roller coaster slide was closed our visit and my nephew was allowed to go on body slides by one staff then was told he was too short by other by a quarter inch so the inconsistency was a little tough to explain to the 7 year old who had already gone down the slide numerous times "

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."

"The room was too small bathroom xtra small I made reservations for a suite with a fireplace, that’s not what I was given. I was put on the second floor which was very noisy."

"Rooms were clean."

"yes"

"Pool and hot tub area were well kept up and clean. Onsite restaurant and bar was very nice and staff were very friendly! "

"When i walked in, the staff was being rude to another guest, then charged them $20 to use the shuttle back to the airport. The outside walk to the room was in poor shape, and felt unsafe to walk on. The room appeared clean, but the bed was very poorly built. Every move to just sit or turn over, sounded like metal rubbing."