This is a resort complex and the highlight to our stay in Alexandria. DONT STAY ANYWHERE ELSE!
The rooms are large, well appointed, great bathroom. The swimming pools inviting. We would only stay here. Highly recommended. Thanks.
We really enjoyed our stay at this hotel. The hotel is beautiful and well kept. The staff were all very friendly and helpful. Housekeeping was exceptional and generously replenished all toiletries and bottle water every day. The bed was extremely comfortable and the air conditioning was powerful. Very beautiful hotel.
Im lauten Alexandria eine Oase der Ruhe und der Sauberkeit. Mitten in einem Park. Service Perfekt, sehr schöne, große Zimmer, zwei tolle Pools, bestes Frühstück. Unbedingt empfehlenswert.
The hotel is quite new (2-year old I guess). Rooms are clean overall (would rate cleanliness 9/10) with a modern style and nice artwork. The outside is amazing and the pool is big and "reflective" giving a very comfortable view.
There's a convenient café close to the hotel entrance. It has a nice seating, but—like many hotels in Egypt: no clear policy on smoking! Thus, there is no pressure on smokers, even indoors. Many guests were smoking in the balconies too.
The staff looks nice. They smile at you & are verbally sweet, but when it comes to action, you don't get what you requested.
For a seasoned traveler like me (>6-7 hotels stay per year since 2001), it's very hard to convince me that the hotel (in October—not a busy time for Alexandria—has no "King Rooms," as requested. Yes, they were right: I requested a king room, and was told (on the site) that it is subject of availability. But to convince me that there is not a single available king room at 4 PM (not a late check in) is like to tell me: you're a newbie traveler who knows nothing about customer service.
Of course they had king rooms that they perhaps kept for "more important guests" (or those who came through a higher priority website than Expedia). Most likely they needed a bit of time to prepare the king room, and they wanted to sell the available vs. the requested for me. Either way, the message is clear to me: I'm not an important guest there! Nice place, guys but I'm not booking it anymore.
We can't find any faults to write about. The hotel has all you need for a good stay in Alexandria. Staff is very helpful. Room is clean, amenities great and breakfast choice very good. If we are back to Alexandria we will stay there