2/10 แย่มาก
Debra
เดินทางกับครอบครัว
19 ก.ค. 2025
Lost faith in hotels.com
I recieve my reciept & confirmation from Hotels.com with instructions for key collection. On presentation to that business I was told I did not have a booking & was likely scammed & sent away. I was devastated. I had a huge issue, high stress, feeling like a fool & upset for many hours trying to figure this out with poor communication & not knowing if I was talking with a person or robot via the app. We were forced to stay in a terrible apartment for alot more money in a bad location as nothing else was available at last minute due to school holidays. I had booked 2mths earlier. Our time away turned into 10days of pain, being peeved & we hated our holiday.
Debra
เข้าพัก 8 คืน, กรกฎาคม 2025