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Reviews of Best Western Plus Albert Lea I-90/I-35 Hotel

2.5 out of 5
Best Western Plus Albert Lea I-90/I-35 Hotel
821 E Plaza Street, Albert Lea, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 501 out of 889 reviews" "
Rating 8 - Good. 292 out of 889 reviews" "
Rating 6 - Okay. 65 out of 889 reviews" "
Rating 4 - Poor. 22 out of 889 reviews" "
Rating 2 - Terrible. 9 out of 889 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Myca, Sheridan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A regular stop on our travels to visit family. Convenient, friendly staff, easy breakfast, close to fuel and coffee before you hit the road. We wish the pool was a little warmer.
Stayed 1 night in Apr 2024

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service
We had a late check in so i couldn't really comment on the area around the hotel. The front desk staff was very friendly and informative though. The room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was comfortable and clean.
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our front desk check in lady. After a long day of driving, her cheerful welcome and smiling face was much appreciated. Answered questions I hadn’t even asked and offered a dining recommendation that turned out to be absolutely awesome! Sure hope she’s still there the next time we return to stay at the Best Western Plus in Albert Lea!
Stayed 1 night in Apr 2024

10/10 Excellent

sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room with a short walk to restaurant
Stayed 1 night in Apr 2024

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, good shower. Quiet, clean, safe area. Highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Zane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly

8/10 Good

Doris

Stayed 1 night in Mar 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good; staff were friendly and room was clean.
Stayed 1 night in Mar 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Refund my door was open
Stayed 3 nights in Mar 2024
Response from Management on 14 Mar 2024
Good morning James due to the high traffic in and out of your room there is no way to know who you were allowing access to your room. Also, there is an outstanding balance at our property from the cleaning company that had to clean up the bodily fluids all over the room. The mattress had to be replaced. If you would like a refund we would like our mattress replaced first. If you would like to talk further contact us direct.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miss Luna on 14 Mar 2024
Thank you for choosing us.

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Hongmin

Liked: Cleanliness, staff & service, property conditions & facilities
Places are quiet and front desks are nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy parking, check in, etc. Front desk clerk friendly and helpful. Will stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pet friendly. Nice area for dogs.
Stayed 1 night in Feb 2024

8/10 Good

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Joshua

.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean, Good Breakfast
Rated excellent due to cleanliness and breakfast. Otherwise under renovation, our room was not quite complete.
Stayed 1 night in Jan 2024

8/10 Good

Leyna

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Billie

Stayed 1 night in Dec 2023

8/10 Good

Melyssa

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023

4/10 Poor

Connie

Disliked: Cleanliness, property conditions & facilities
The floors in the common areas were shiny and beautiful. The furniture and doors were beat up and ripped. The bathroom was old with whiskers in the cracked sink. The soap stunk and was useless. Couldn't use it. The baseboards and the board into the bathroom was filthy and almost unfinished at this point in it's life. No carpet on floor of room. It is not a cabin. The lobby and room smelled bad. Not pleasent at all. That is problem #1. You use Expedia. I will Never again try to get a room through them. The first time I put the date in wrong. I went right back in and cancelled and changed the date. 10:26 pm. The room was going to be around $107 for the night. When I changed the date, they said the system was down and I would have to call back at 12:28 am to see if they could change it. They had told me the room was now $167. Well, I missed them at 12:28. Now what? I assumed I at least had the $167 reservation. I got ther 2 days later with NO reservation at all. Neither date. I asked for a room and got one for $106. Now, where did that $167 fee come from. Sounds like a SCAM to me. I told the desk clerk about it. He said that was all Expedia! Breakfast was the worst I have had at a hotel. Thanks for the Hallmark channel.
Stayed 1 night in Nov 2023
Response from Miss Luna on 13 Nov 2023
Thank you for letting us know your concerns we will be looking further into this. We apologize for the inconvenience. We appreciate you being our guest. We hope you can come back and give us another chance.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet.
Stayed 1 night in Nov 2023

2/10 Terrible

Mike

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
They had construction going on right below our room. They started jack hammering at 7,:30 am. Thru to 6:30 pm. The beds were lumpy. The room was clean. I had an accessible room and it was down the hall from the elevator. I hardly could get my wheelchair thru the door opening of the elevator. I requested a room on the first floor and got a room on the 2nd floor. They put a couple with a 2 kids and they had the TV on high and the kids screamed all night. The work crew was living in the hotel and they had their families there also. There was no parking in the parking lot, there was boxes of furniture all over the place. It was difficult getting to the door. The HC parking was being used by construction workers. I asked one of them to move and found out he did not talk English. That was a waste. If I had known work was happening here, I would have never stayed here. I will never stay at this best western plus again and I will never recommend it. I wasted $300 on a dumpy hotel .
Stayed 2 nights in Nov 2023
Response from Miss Luna on 6 Nov 2023
We apologize fort the renovation that is undergoing. We appreciate everyone's patience during these times. We hope you will consider to come back and stay when we have completed the furniture. If you are interested please contact us direct and we will help out towards your future stay.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two of the beds in our three bed room were crooked, maybe broken box springs. However the hotel was quiet.
Stayed 1 night in Oct 2023

8/10 Good

jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
above average property.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Nice size room.
Stayed 1 night in Oct 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk attendant was friendly and very knowledgeable
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place for the price!
Stayed 1 night in Oct 2023

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very nice and clean. Room was clean. Would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Elisabeth

Stayed 1 night in Sep 2023
Response from Miss Luna on 5 Oct 2023
Thank you

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Dirty couch Poor carpeting
Stayed 1 night in Sep 2023
Response from Miss Luna on 26 Sep 2023
Thank you for being our valued guest. We thank you for your business and taking the time to review us. We are urgently getting new furniture next month to replace the couches. We apologize for the inconvenience during your stay. We hope you will come back again for a better experience.

8/10 Good

Sheri

Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Liked: Amenities, property conditions & facilities
very easy and fast check in. easy to find the motel. what I don’t like. not enough counter space in the bathroom
Stayed 1 night in Sep 2023
Response from Miss Luna on 26 Sep 2023
Thank you for taking the time to review us. We appreciate your business. We hope to see you again in the future.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast has really hot food. Biscuits and gravy and waffles. Room was very clean.
Stayed 2 nights in Sep 2023
Response from Miss Luna on 5 Oct 2023
Thank you for choosing us.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and went above and beyond every day! We will definitely stay again!
Stayed 7 nights in Aug 2023
Response from Miss Luna on 5 Oct 2023
Thanks Lisa!

10/10 Excellent

Terry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay during a long road trip.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfy room, but musty
This was a good hotel in an overpriced area, not the cheapest and not the most expensive. Room was well equipped, bed was comfy, but smelled musty. Pets allowed, so this might have been a pretty room.
Stayed 1 night in Aug 2023

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and made sure we were had the best handicap accessible room, even opened the door for us before I guided my husband to the room and offered to help bring in all of our luggage. With a my husbands handicaps there is a lot of medical equipment - what a blessing to find such a wonderful place on our journey.
Stayed 1 night in Aug 2023