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"Unfortunately, my stay was disappointing. The room had a very strong cigarette smoke smell even though it was supposed to be a non-smoking room. The odor was so strong that I had to ask the staff to come with air freshener. I do appreciate that they tried to help, but overall the condition of the rooms was not good."

"I called several times to get picked up from the airport with no answer. I had to pay for an uber. Really disappointed and frustrated when I am counting on the airport shuttle to give me a ride and the fail to show up or answer the phone."

"The beds were so comfortable and the rooms were very clean. I loved that they had a tribute to all military members with different memorabilia and information from each of the wars. I’m always proud to stay in a place that supports our service members."

"The charge for incidentals should be disclosed or collected when paying for the hotel not at checkin. And they should take cash for incidentals!"

"The hotel has terribly rude staff who overbooked guests and offered no apology."

"Beautifully kept rooms great staff great amenities only complaint is the hotel was very booked and very busy which isn’t really a complaint. That means they’re doing well."

"breakfast was just so so"

"Breakfast was good the only thing they had no beef patties just pork sausage not every one consume pork"

"Clean, well maintained hotel with friendly staff. Convenient to the GRR airport."

"We did not have hot water in our shower nor did we have electricity in our bathroom. The front desk person was not any help as I launch our complaint. So we did not get a shower for the day. Hopefully the hotel will give us some kind of refund. But this front desk person kept saying go get your refund from Expedia. We will see"

"It took 3 hours to get me In My room upon returning to hotel . Even though they fixed door liock I was so frustrated at front desk person because I told her at beginning to contact the manager . She waited over a hour before contacting him. And then it was 2 more hours till he fixed it. Total of 3 hours. I do have to say through Expedia I did compensated for my trouble. Thanks"

"pre paid would not refund or give credit/voucher 5 days before trip."

"Very nice location. We would use it again."

"FANTASTIC property"

"Excellent property to stay"

"Great for the price."

"Breakfast was a bit of a downfall but excellent otherwise."

"Staff was friendly"

"Staff breakfast clean"