2/10 Terrible
olga
22 Sep 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay far far away from this hellhole. I’ve travelled quite a bit and this is by far the worst hotel i’ve ever stayed at. I don’t know who or how it is considered a 5 star resort. The place itself is gross and dirty, the food is disgusting and bland and cold, and the staff are some of the worst i’ve ever seen. Our bad experience started off with our flight being cancelled (unrelated to the hotel) so we contacted them a week ahead of time to let them know we would arrive 2 days which they acknowledged and we requested a partial refund- they said we could deal with this upon arrival (which was a complete lie). We booked an airport shuttle to the hotel directly (as expedia advertises on the listing, and the hotel confirmed it). Then we arrived to the airport and no one was there to pick us up and we were left stranded for hours. We had to pay over $100 for a taxi due to the lies of the hotel. Upon check in the girl at the front desk was very sick, sneezing and coughing everywhere and not even wearing a mask.. the room they checked us into had several long hairs in the shower and on the bed- pretty disgusting. As mentioned the food itself sucked, the entertainment was also the worst i’ve ever seen. The dancers didn’t even have half a smile on their faces and looked miserable. While we were on property we confirmed with 2 different reception workers that our partial refund was approved. Now i’m home and they said i’m lying and they won’t refund anything- stay far far away
olga
Stayed 5 nights in Sep 2022
