Disappointing stay for a 5 star resort. Unwelcoming security staff on the front gate, drawn out check-in and our suite was cold, dirty and tired. Certainly not what we were expecting from this Hotel chain. We asked for a no smoking room and our room smelt of cigarettes and had ashtrays. The curtain were drawn so the room was dark on entering, we opened the curtains to find incredibly dirty windows and even dirtier net curtains. The room got really cold so we tried to turn the air-conditioning temperature up but found the controller hanging off the wall and it wouldn't let you select heat. On check-in we were not told where the restaurant was or the spa, not even what time breakfast was. We hoped there would be information in our room, there was none. We won't be staying again but would suggest Movenpick senior management send someone to check in for a night or so and see if this particular hotel is worthy of its 5 star rating and the Movenpick brand.