โรงแรมใกล้ห้องสมุดสาธารณะแอกเนส โรบินสัน วอเตอร์ลู, วอเตอร์ลู

"Good"

"Nice and roomy clean room, good breakfast, friendly staff."

"The best thing was the helpful, friendly staff. Everyone was so nice, but especially Jeff at the front desk. He went around and checked with all the tables at breakfast, answered questions and offered good suggestions for local activities. He was fantastic! Great breakfast, pool and whirlpool. Comfortable rooms and beds. Will definitely stay there again!"

"Very nice hotel."

"The room was okay. But the AC/Heater was horribly noisy every time it ran. Would wake up up during the night every time it ran. The room above us sounded like there was a herd of little ones. But they weren't running and jumping during the night and active again in the AM. Probably would not choose to stay here again."

"No where did it mention there was construction. I was put in a room with blind parts still in the couch, drywall dust and spackling all over, not one towel bar hanger or toilet paper holder, tv didn’t work….disgusting. When I spoke with the manager about some kind of refund, he offered $20 (of the $167), but then because I booked through a third party, I’d have to call them. He said “the construction is listed in the small print”, which I’ve since canvassed and can find NO WHERE. Not impressed."

"Checked in room was filthy, stained sofa. Holes in the walls and bathroom sink counter was cracked. T.V.s were outdated."

"."

"When u walked in you can smell the mildew from the carpets and also the elevator, the room sheets and carpet was filthy, furniture had fingernail paint on it and the bathroom shower curtain needed to be changed, it's could have been better clean a deep clean,and the pool was down for maintenance, you pay what you get at this location"

"They had no drinking water when we were there. I also had no white milk one day at breakfast. And ran out of most breakfast items."

"I checked in before checking the room and I was so disgusted! There was dried food on the walls. Spilled drinks along the walls & bugs in every corner! Even roaches shells were all over. I felt so unsafe there and disgusted! I’ve been trying to get my refund for over a week & they still haven’t paid it back. I DO NOT RECOMMEND ANYONE STAYING HERE!"

"Esta bien solo las cobijas les senti un mal olor y sería bueno que pusieran una botella de agua y un bote para basura nada mas"

"We arrived a bit after 9:30pm and waited in line to checkin. The front desk clerk was friendly and calmly handled the long line. The main lobby and dining area looked nice. That is where the positive statements end. When you enter the hallway for available rooms and elevators, you are instantly smacked with the foul odor of weed and animals. There are visible spots on the carpet where an animal had relieved themselves. We have three dogs (50-70lbs) at home and were overwhelmed by how bad it...

"Dog hair was all over the rooms and had an odor to the room on arrival!! Was able to open the window to ventilate the room which really helped. However, there was a gap in the screen, and a child could definitely be able to push through the screen on the fourth floor. Contacted hotel and they would not give any money back."

"👍"

"Trash was all over the floor in the hallway, walked into the room to see bugs all over the place and the room looked like it was never cleaned from the guest before. Walked back to the front desk and checked out. The employee was not at all surprised when I mentioned the bugs. Spent about 5 minutes there."

"The staff was friendly. Reserved and paid for a room with two queen beds and got one with two double beds. Cigarette butts were on the hallway floor. Patches in walls- repairs attempted but not done correctly."

"It was nice to have housekeeping come by every morning & every staff that was on shift was always so nice. I felt safe & comfortable staying at this hotel!"