Clean and the room very nice good service take care of customer very good staff smiling
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Vikram วันที่ 23 ม.ค. 2020
Dear Sir/Madam
Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed our hotel services during your stay and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Best Regards
Vikram Shekhawat
Revenue Manager
6/10 พอใช้
Oreste
เดินทางเพื่อธุรกิจ
19 พ.ค. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Improve improve services
Oreste
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Author วันที่ 20 พ.ค. 2024
I am sorry to read your feedback which is unusual and we will endeavour to improve in this area.
Dear John, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
Staff are not trained properly from fron desk to porters to clean up servise crew.
1- i put dont (disturb sign) yet they knock the door!!!!!!!
2- hotel very very dark! I didnt like it
3- cigarettes smells everywhere!!! Even inside none smoking room, where the spray refresher but it didnt help!
4- I've made a complain about gents smoking indoor inside the restaurant, no one took any action.
5- pool was closed and this was not announced at expedia during booking.
Hope they can work on the above points.
Dear Zaid, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
Dear Rami, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
8/10 ดี
Lawrence
7 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The staff at this property truly made it worthwhile! If you missed your flight or need a quick stopover.
Dear Lawrence, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear shirley, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Excellent friendly service, nice spacious room with both bathtub and shower and overall amazing value for money. Cannot rate the breakfast as had room only rate due to flight timings.
Dear Chrsitian, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear David, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Henna, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Super søde og venlig personale. Lækkert og velholdte værelser og restauranter og barer.
Som ikke ryger skulle jeg lige vænne mig til at der måtte ryges i bar området, men de var gode til udsugning og ingen gener ved det.
Dear Charlotte, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Excellent hotel. Very well managed. Friendly competent staff. Great location.
Big rooms. Great infrastructure. Clean. Decent breakfast and restaurant food.
Dear Kei, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Dunja, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
6/10 พอใช้
Leena
เดินทางกับคู่รัก
11 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
Average hotel, sheets and clean, mattress was average. Lights flickering in the toilet, I complained they fixed it but other light started flickering. No iron in the room and limited electric outlets
Dear Leena, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
The hotel is passable, but I found it quite inconvenient overall. Specifically, the bathroom setup, shower, and room lighting were all problematic. After staying for two nights, I must say it was a thoroughly disappointing experience.
Dear Alaeddin, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
Dear Michael, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Serafino, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Geunhoe, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Zahin, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
Dear Manuel, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Mary Rose, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us, and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Alettha, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
Dear Hawbir, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Keri, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Kapil Kumar, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Yilmaz, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
The staff we very kind and probided the best service, the rooms are spacious and clean. I will definitely stay at Southern Sun again. Also getting a taxi was very easy.
Dear Amran, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Maria Alejandra, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
6/10 พอใช้
laura
6 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
spacious room but tired furniture, chips in wood, dusty plug sockets etc. No clear instructions on where to find room service menu, had to call to ask. Room service chocolate cake was crumbs not a cake.
Dear Laura, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Claudio Leonardo, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Buon albergo, ben gestito e con buoni servizi. Siamo stati molto bene. Non è lussuoso ma è comunque un bell'albergo con palestra, piscina e bar e ristoranti. La posizione è comoda per la parte più centrale della città. Personale gentile e disponibile. Consigliato.
Dear Lorenzo, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Excellent and reasonable breakfast for £11 . Room was good. The charging point wasn't USB and the furniture a bit tired.Staff very good. Good bar and very good Happy Hour for those that like a drink.
Dear Bryan, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Marwa, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Valued Guest, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Alexandra, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Martin, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Ivan, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
I liked the hotel but wasn't a huge fan of the area. The staff is very helpful, and the breakfast doesn't get any better - it was excellent in both quality and variety. Lovely rooftop pool.
The room was clean and spacious, very comfortable. The glass wall of the bathroom looks really good but I wasn't expecting the same type of glass door for the toilet which did not go all the way up to the ceiling and that meant no full privacy in there. It didn't bother me but only because I travelled solo this time.
One thing did bother me - the huge amount of plastic bottles the hotel uses but I guess it isn't unique to this hotel.
Dear Renata, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Robert, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Kahori, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Hillary, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Five-star stay for a 4-star property.
- Loved the breakfast lounge on M1: manager Pradeep seems to be doing a great job out there
- Very well located near attractions
Dear Sandeep, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear Paul Desire, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
Dear George, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.
4/10 แย่
ผู้เข้าพักจริง
7 ธ.ค. 2023
So and so
Stressed me out about check out and disabled my card earlier than 12.
Dear Valued Guest, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the discomfort you faced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Southern Sun Hotel Abu Dhabi, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.
Dear Mark, Thank you so much for your positive comment and feedback. We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you again at Southern Sun Hotel Abu Dhabi.