Impeccable guest service is at the heart of every 5-star hotel in Namala. From the instant you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing a turn-down service. Additionally, hotels must feature top-rate conveniences to meet the standard for a 5-star rating. These can include deluxe baths, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.