Hello citizen Jinna,Thank you for taking the time to share your thoughts regarding your recent stay with us. Glad to read that you had a lovely stay and that you loved the iPad that centralised the control in the room. We have informed the IT department to check what affected the functioning of your TV and hope to resolve it.We look forward to hosting you again in the near future. Kind regards,- citizenOmphile

Dear citizen Thomas,Thank you for this positive rating. Until next time, safe travels-- citizen Omphile

Hello there citizen Smita,Such lovely words to read. We appreciate it dearly.Until next time,-citizen Omphile

Dear citizen Allan,We appreciaete you takign the time to share your feedback back with us, and hearing that you enjoyed our breakfast buffet. I hope the staff were able to help you and that the check in was still a smooth process for you. We look forward to seeing you again,-- citizen Omphile

Hello there citizen Cecilia,Such a lovely review to read. Thank you and we hope to welcome you back soon.Until next time,-- citizenOmphile

Hello there citizen Marty,Thank you for sharing your experience with us! We appreciate this positive feedback.Kind regards,- citizen Omphile

Dear citizen Don,We are delighted to hear that you found our room and facilities to your liking, with everything up to date and impeccably clean. We would love to welcome you back for another comfortable stay whenever you are traveling to Zurich again.Warm regards,- citizen Omphile

Dear citizen Juan Pablo,Thank you for the lovely rating. Sincerely,-- citizen Omphile

Hello there ,Many thanks citizen Piyachat. It warms our hearts to read this.Until next time,-- citizen Omphile

Hello there citizen Levi,Many thanks for these kind words. It has made our day.Until next time,--citizen Omphile

Hello citizen William,Thank you for such lovely words. We are thrilled to read this and will share with the team. They will greatly appreciate it.Until next time,- citizen Omphile

Hello there citizen Eunsook,We appreciate these sweet words and will share this with our team as well. We are also noting down this feedback shared. Many thanks,- citizen Omphile

Dear citizen Ciro,Thank you.-- citizen Omphile

Dear citizen Martin,Vielen dank, thank you.Until next time,--citizen Omphile

hello citizen Jalison,What a lovely review to read. Thank you for sharing this.Until next time,-- citizen Omphile

Dear citizen Katriana,Thank you for taking the time to respond to our survey and sharing your recent experience with us. Such a lovely review to read. Thank you once again.We look forward to hosting you again if ever your adventures bring you back to Zurich.Sincerely,- citizenOmphile

Dear citizen Andreas,Thank you so much for taking the time to tell us about your stay! Your feedback is much appreciated and I am happy to read that the location made it an ideal spot for you. Until next time, -- citizen Omphile

Dear citizen Kiara,Many thanks for taking the time to write us this review and share your feedback with us. I am glad to read you loved the hotel and the connectivity and central control from the iPad. Though on the website and kiosk you can only order a buffet, it is possible to order a selection of items a la carte directly in the morning if you are not a breakfast person.Thank you for the recommendation and we hope we have another chance to host you as well.Best regards,-- citizen Omphile

Dear citizen Stephanie,Thank you for taking the time to leave us this review. I am glad to read that you loved the delicious breakfast and the modern hotel design. I will share this positive kudos to Antonio and he will be happy to read that he had a great impact on your stay while you were here. We hope to have the opportunity to welcome you back soon and provide you with more exceptional experience as you deserve.Sincerely,- citizenOmphile

Dear citizen Clinton,Many thanks for leaving us this lovely review. I am so happy to read that the staff helped make it a memorable stay and that the wonderful location of the hotel contributed to your comfort as well. We look forward to hosting you again in the near future.Until then, safe travels,citizen Omphile

Dear citizen Kevin,Thank you for taking the time to leave us a review and share your feedback with us.We have shared the feedback with the housekeeping team and will be starting some deep cleaning on all the rooms, so that it looks as good as new when you visit us next time. We really appreciate hearing from our guests, and doing our best to meet and exceed their expectation. I have also shared this with the staff ambassadors as it will help them see that their friendliness and hospitality is appreciated by guests.We look forward to seeing you again soon.Until then, safe travels and warmest regards,-- citizen Omphile

Dear citizen Kevin,Thanks a lot for these kind words. It is always a pleasure to have you staying with us, and we look forward to seeing you again soon. Safe travels, -- citizen Omphile

Hallo citizen Devin, Thank you for such kind words. We sincerely appreciate hearing this and will pass it on to the staff so that they also see that their efforts are appreciated. Until next time, safe travels,-- citizen Omphile

Dear citizen Aaron,Thank you for taking the time to share your recent experience with us. I am delighted to see that you loved the excellent location of the hotel, and appreciated the modern, minimalist design on the hotel. We are looking forward to seeing you back soon. Sincerely,-- citizen Omphile

Dear citizen Steve,Thank you for the lovely review. -- citizen Omphile

Hallo citizen David,Thank you for your review. I am glad to hear you loved the location of the hotel.See you again soon,-- citizen Omphile

Thank you

Dear citizen Rina,Thank you for your review.If there is anything we can do to make sour stay more comfortable, please share with us.Until we see you again, safe travels.-- citizen Omphile

Dear citizen Mark,Thank you for the review. If there is anything we can do to make your stay more comfortable for next time, please do not hesitate to share this feedback. Your feedback serves as a valuable tool for us to enhance our services. Sincerely,- citizenOmphile

Dear citizen Luiz,Muito orbigado.- citizen Omphile

Dear citizen Willem,Thank you for this review Willem.I hope we will have another chance to host you soon.-- citizen Omphile

Dear citizen Shayan,Many thanks for this review, and sharing how your experience was. I am happy to read that you had a lovely time and that the same made it a more memorable stay.Sincerely, -- citizen Omphile

Dear citizenWenjing,Thank you for these kind words. We look forward to seeing you again.Until then, safe travels,- citizenOmphile

Dear Ewan,Thank you for such kind words. I am happy to read that you had an amazing stay while you were here. We look forward to seeing you again soon.-- citizen Omphile

Dear Daritza,Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience during your recent stay at citizenM, and that the modern room design won you over.Come back soon.-- citizen Omphile

Dear citizen Ronald,Thank you for sharing your feedback with us regarding the iPad. Were you able to inform the staff ambassadors during your stay? They are usually able to offer a quick replacement of the iPad for you, so that it does not impact your stay. I hope we will see you back soon.-- citizen Omphile

Thank you Gelenda. :)

Dear citizen Fernando,Thank you for your review and sharing how your experience was with us. I am happy to read that you enjoyed the concept and were super happy of your option.We hope to see you back soon.-- citizen Omphile

Dear Victoria A,Thank you for your review. We look hearing this as this is the most important part of staying in a hotel - getting a good night's rest. We hope you will come back soon, and we invoite you to explore other citizenM hotels.-- citizen Omphile

Thank you Daniela,See you again soon.

Dear citizen John Jiang,Thank you for sharing your feedback with us. We appreciate the time you took to provide insight into your recent stay at our hotel.We apologize that your experience did not meet your expectations. Regarding the lack of service, we are disheartened to hear about your experience. Providing excellent service is a priority for us, and we sincerely apologize for any shortcomings in this area.The taxi services are by the meter, and I wish you had let us knwo so that we report this matter to the service provider. It is an external service provider, and we have not had such issues before. We sincerely apologise for the inconvienience caused by this.-- citizen Omphile

Many thanks Oscar.Until next time, safe travels-- citizen Omphile

Dear citizen Saskia,Many thanks for leaving us a review. Happy to hear you had a great time while here with us, and that the location was excellent for exploring the city.We hope to see you again soon.-- citizen Omphile

Dear citizen Alexandro,Thank you for your review. See you again soon,citizenOmphile

Dear citizen Jaimes RuizThank you for your review. See you again soon,citizenOmphile

Many thanks Flu,We hope to see you back soon if ever in Zurich.Safe travels,-- citizen Omphile

Dear citizen Shelly,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding our self-check-in process, the privacy we offer, and the technology offered in the hotel.However, we sincerely apologize for the cleanliness issues you encountered, particularly around the bed's edge crack. Your experience is certainly not reflective of our standards, and we are genuinely sorry for any discomfort this may have caused. We have raised this matter with the housekeeping team to make sure more care and attention is paid when cleaning the rooms.We hope to see you again, for a much-improved experience.citizenOmphile

Dear citizen SalehThank you for your leaving a review of your stay. See you again soon,citizenOmphile