Great location, staff very courteous. I had a great room with a balcony facing the ocean. Very comfortable. Breakfast was plentiful and delicious.
Jane
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 22 เม.ย. 2024
Dear Jane, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed our prime location, courteous staff, comfortable accommodations, and delicious breakfast offerings. It's always our goal to provide a memorable stay, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back on your next visit! Best Regards, Zanzibar Serena
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 20 มี.ค. 2024
Dear Nancy, We greatly appreciate your thoughtful review! We hope to welcome you back again soon for another memorable stay! Best Regards, Zanzibar Serena.
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 3 ก.พ. 2024
Dear Susan, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.
I was not offered a room
Upgrade or acknowledged for VIP on Expedia like usual . At check out I asked about bottle of wine and 10 usd credit . They forgot the wine and they usually give a fruit basket instead of 10 dollars credit . I didn’t receive the fruit basket after discussing they agreed to take 10usd off the restaurant bill. I rather be given the options stated when booked then ask for it . Also no elevator . One party member couldn’t use the stairs and this we didn’t realize . We had lunch at hotel and the food was amazing . The staff is not terrible just not aware of what’s going on . Also we booked the same morning for the room why there was confusion maybe . location is good . Property is old . It’s on the beach which is a plus . Breakfast is good . Room was clean and ac worked well .
Kimberly
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก nop วันที่ 4 ก.พ. 2024
Dear Kimberly, Thank you for taking time to write your comments and appreciation always we welcome feedback from our valued guests to help us maintain and improve our product and services. we have taken note of the shortfalls for correction. we hope you will return soon and give us chance to serve you better. Zanzibar Serena Hotel.
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 30 ม.ค. 2024
Dear Susan, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 27 ม.ค. 2024
Dear Bashir, We really appreciate you taking the time to share your rating with us, Thank you so much for this review. We really appreciate you being a customer. We look forward to seeing you again soon. Regards Zanzibar Serena Hotel.
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Kara
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 24 ม.ค. 2024
Dear Kara, Thank you so much for taking the time to leave us a 5 star rating and an excellent review- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 17 ม.ค. 2024
Dear Ann, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services. Again, thank you for sharing your feedback , and we hope to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel
Superbly helpful and friendly staff.
Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc.
Plenty of taxis right outside the hotel.
Hotel staff very very friendly and helpful for organizing any tours/taxis.
Alka
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Zanzibar Serena Hotel วันที่ 17 ม.ค. 2024
Dear Alka, Thank you so much for taking the time to leave us a 5 star rating and a great review- it's much appreciated! Zanzibar Serena Hotel.
Beautiful, historic property with amazing views. Everyone working there was friendly.
Aateqa
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก nop วันที่ 17 ธ.ค. 2023
Dear Aateqa, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. i hope you will return soon. Zanzibar Serena Hotel.
they give expedia customers the rubbish rooms, i had to fight to get my room changed, they gave me a horrible room.
Dialla
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก no วันที่ 4 พ.ย. 2023
Dear Dialla, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services. please know that we are actively addressing the issue of service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback , and we hope to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel
The Zanzibar Serena Hotel is a gem. The staff is extremely helpful and courteous. They helped us find guides, get to Prison Island, find places to shop for certain items, the list goes on. The room was quiet and very comfortable with a large balcony. The food was excellent. The location is fabulous -- right on the water. Also, we had a late flight out and were able to store our luggage and use the all the amenities of the hotel. We could even shower before leaving! I highly recommend this hotel. I can't imagine finding a better one.
Anne G
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก no วันที่ 4 พ.ย. 2023
Dear Anne, Thank you so much for this review. We really appreciate you being a customer, it our pleasure to know that you enjoyed our service. I will share this with the team to let them know to keep up the amazing work. thank you for visiting, I hope you will return soon. Zanzibar Serena Hotel.
Wonderful staff. Responsive and friendly. Charming room. Well furnished and cared for. Pool is clean and attractive.
Jean A
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก no วันที่ 13 ส.ค. 2023
Dear Jean, Thanks so much for sharing your experience with us, We really appreciate you being a customer and helping to share the word about our hotel & it is good to know that you have enjoyed your stay. I hope I will see you again. Zanzibar Serena Hotel.
An elegant traditional African hotel with a gorgeous setting right on the Indian Ocean. The views were spectacular with all of the colorful boats passing by. The breakfasts were great. The selection was extensive and well prepared. Our only complaint is that evening dining wasn’t very good, which may have explained why the place was nearly empty at 7:30 pm. Fortunately there are other excellent dining options in the neighborhood.
Ron and Cynthia
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก no วันที่ 16 ก.ค. 2023
Dear Ron and Cynthia, hank you for taking time to write your comments and appreciation on Expedia.We always welcome feedback from our valued guests to help us maintain and improve our product and services. we have taken note of your evening dining experience, we thank you for visiting and we hope to see you soon. Zanzibar Serena Hotel
The Zanzibar Serena is a lovely hotel in StoneTown. I wish I had stayed there for my leisure/personal visit as well. The staff are lovely. The pool is wonderful. The food is nice. All around, a terrific place to stay and conveniently located.
Lucille
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก no วันที่ 6 มิ.ย. 2023
Dear Lucille, Thank you for your feedback, We are glad to know you had an enjoyable stay with us. We hope to serve you soon in near future.Zanzibar Serena Hotel.
Great location on the water perfect for sunsets. The staff was very friendly and the location was perfect to be able to walk to Stone Town to explore.
Ashley
เข้าพัก 3 คืน, มีนาคม 2023
การตอบกลับจาก Kurwa วันที่ 8 มี.ค. 2023
Dear Ashley,Thank you very much for taking your time to rate and review our hotel. We are very happy to see that we met your expectations.We are looking forward to seeing you again in future.With Best Regards,Zanzibar Serena Hotel
Dear Rebert,Thank you for taking your time to rate our hotel. we are very happy to see you like our hotel.Our aim is to offer best experience in the hotel industry and leading the market in accommodation and meals.We are looking forward to host you again in future.With Best Regards,Zanzibar Serena Hotel
Dear Anne,Thank you for taking your time to rate the hotel. Your comments have a lot of value with us in improving best our service to our valued guest.We are looking forward to host you again in Zanzibar Serena Hotel.With Best Regards,Zanzibar Serena Hotel
2/10 แย่มาก
MUSLIM
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
5 ม.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Needs a serious upgrade
The room was not worth the price paid
MUSLIM
การตอบกลับจาก General Manager วันที่ 6 ม.ค. 2023
Thank you very much for your feedback following your recent stay at Zanzibar Serena Hotel. Sorry that you did not find the room to represent good value, and we take your critique positive and we will address it; explore the right improvements without affecting the heritage of the hotel under the Unesco World Heritage sites. We are grateful for giving us the opportunity to serve you. We hope that we will impress you better the next time you visit.
Vi hadde et fantastisk opphold. De viste ikke hva godt du kunne gjøre for oss, vi velger samme hotell mere gang. Veldig høy sikkerhet over alt i tillegg.
Christin Hovde
เข้าพัก 3 คืน, พฤศจิกายน 2022
การตอบกลับจาก no วันที่ 14 พ.ย. 2022
Dear Christin, We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate your business. It gives us great pleasure in knowing that you had an enjoyable stay, thank you for frequent visiting I hope to see you more often. Zanzibar Serena Hotel
Zanzibar Serena Hotel is a gorgeous property with spacious, sea-front balconies complete w hammock, chairs, and tables. All staff greeted me by name and went out of their way to ensure I was comfortable and happy. Wonderful service on all levels.
Miriam
เข้าพัก 4 คืน, สิงหาคม 2022
การตอบกลับจาก no วันที่ 22 ส.ค. 2022
Dear Miriam, thank you for taking your time to share your positive comments on Expedia.com, we really appreciate and it is good to know that you enjoyed stay with us we that we will see you soon.regards,Ayoub Msoffe,Assistant Manager
Dear Esteemed guest,
thank you for taking your valuable time to share your review of our property and its services,
we shall uphold the positive points and take as straining a topics areas which we did not perform very well.
My stay at Serena was a lovely finale to my trip to Zanzibar. The hotel is beautiful with wonderful historic charm and breathtaking oceanviews. The staff is exceptional and make you feel at home. The location is perfect with shops, restaurants, and landmarks within walking distance.
Alicia
เข้าพัก 3 คืน, มกราคม 2022
การตอบกลับจาก AAA วันที่ 13 ม.ค. 2022
thank you very much - is always our pleasure hosting you.
What a lovely hotel! Checked into my room early which was so appreciated. I got to enjoy sweeping views over the ocean - just incredible. The whole hotel is beautiful and charming. The pool area is especially good, with wonderful staff. I also enjoyed a very good massage. Highly recommend this property for a safe and comfortable stay in Stone Town.
C I
เข้าพัก 1 คืน, พฤศจิกายน 2021
การตอบกลับจาก Duty Manager วันที่ 22 พ.ย. 2021
Thank you so much for taking the time to leave an excellent rating & review.
We really appreciate you being our guest and sharing kind words about our Hotel.
We hope to see you again soon.
Regards,
Zanzibar Serena Hotel
This was really a fantastic property, however I think the service was even better. The doorman has been at this property for 25 years - and wow does he have a servant's heart! Made a lasting impression on my trip. Great service, great room, great food - overall this place exceeded my expectations.
DANIEL
เข้าพัก 1 คืน, ตุลาคม 2021
การตอบกลับจาก - วันที่ 27 ต.ค. 2021
Dear Guest!
Thank you for taking time to write your comments and appreciation
We always welcome feedback from our valued guests to help us maintain and improve our product and services.
It gives us great pleasure in knowing that you had an enjoyable stay. We have also noted your comments about the rooms, food, and staff.
Thank you for visiting and we hope you will return soon.
Regards,
Ayoub Msoffe
Hotel Assistant Manager
We enjoyed being right by the ocean on one side and
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2021
การตอบกลับจาก Wilfred - GM วันที่ 9 ก.พ. 2021
Thank you very much for sharing, we are so happy that you enjoyed being here at Zanzibar Serena Hotel and we reaffirm our commitment to give every guest the best experience and happy memories of Serena Hotel and Zanzibar.
One hotel and you can have it all! Beach nearby, pool, perfect location with old town one minute away, excellent food, rooms with sea view, welcoming staff, kind of time travel with old style architecture, functioning internet....what more do one want? Would definitely book here again!
Mitja
เข้าพัก 1 คืน, มกราคม 2021
การตอบกลับจาก Wilfred - GM วันที่ 9 ก.พ. 2021
Dear Mitja
We are delighted with this great feedback of your stay with us and thank you for the confidence to book with us again. We take pride in giving our guests the best experience and happy memories of Serena and Zanzibar and your comment only encourages us further, and we will ensure that our guests give more excellent feedback always.
6/10 พอใช้
Moebal, Montréal, Canada
26 ม.ค. 2021
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel location is excellent and within a walking distance from every thing you want to see and visit in stone town. The hotel staff are very friendly and helpful. The rooms are dilapidated and in need of renovation. Bathroom facility are very old. Mattresses have passed their useful service life by years! I booked a room with a sea view. The bathroom in the room I was offered was in a miserable shape. Rusty bathtub and faucet. When I complained to the receptionist, they moved me to a room with renovated shower but no view. I complained again and I was moved the following day to a “better rooms” with a view and partially renovated bathroom.
In a nutshell, this not a 5-star hotel AT ALL. In it’s current condition, should be 2-3 stars max. To be noted that there are no elevators in case of any movement challenge. For the price I paid, I could have gotten a much better deal elsewhere. It was my first time in Zanzibar and next time I know better. I will NOT stay there again.
Moebal
เข้าพัก 3 คืน, มกราคม 2021
การตอบกลับจาก Wilfred Shirima วันที่ 9 ก.พ. 2021
Dear Moebal
Thank you for sharing detailed feedback of your experience with us. Accept my sincere apology on the disappointment with our room facilities. We are addressing these setbacks and we have rooms already made as samples and mattresses changed. We are sure that they meet the 5 star status of the hotel and with the view, location, service and the people we have we would like to reassure every guest of a memorable stay at Zanzibar Serena.
The staff were very friendly and helpful. The hotel was clean
ผู้เข้าพักจริง
เข้าพัก 5 คืน, มกราคม 2021
การตอบกลับจาก Wilfred Shirima วันที่ 9 ก.พ. 2021
Thank you very much for taking the time to comment on our hotel, we are very happy that the team was personable and helpful. Zanzibar Serena Hotel practices improved hygiene and cleaning procedures to ensure that all our guests and staff are safe in our environment.
Check-in was frustratingly slow, it took 10 minutes after completion of check-in to get room keys. Rooms were ready.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2021
การตอบกลับจาก AAA วันที่ 8 ม.ค. 2021
our apology for the negative checking in experience. we are looking in to the issue and ensure that smooth process is implemented.
we do appreciate your comments and we are thankful for choosing Serena.
Beautiful architecture, location and the most wonderful staff! The food was also top notch.
Karl&Emmela
เข้าพัก 4 คืน, พฤศจิกายน 2020
การตอบกลับจาก AAbbas วันที่ 2 ธ.ค. 2020
Dear Karl& Emmela,
thank you for taking your time to share your positive comments on our propery and service,
we really appreciate and we shall share the good news with our staff.
8/10 ดี
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
6 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Location was fantastic on the water and the pool was wonderful. It is a bit old and for the expensive price I did not feel it was a good value for money. To charge these prices they need to do do more renovations and educate staff to be more attentive. They are very disorganized at reception and staff in the restaurant are very slow.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มีนาคม 2020
การตอบกลับจาก msoffe วันที่ 9 มี.ค. 2020
Dear Guest!
Thank you for taking time to write your comments and appreciation on expedia.
We always welcome feedback from our valued guests to help us maintain and improve our product and services.
It gives us great pleasure in knowing that you had an enjoyable stay.We have also noted your comments about service and required renovations.
Thank you for visiting and we hope you will return soon.
Regards,
Ayoub Msoffe
Hotel Assistant Manager
8/10 ดี
ผู้เข้าพักจริง
26 ก.พ. 2020
ผู้เข้าพักจริง
เข้าพัก 3 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Wilfred Shirima วันที่ 27 ก.พ. 2020
Thank you very much for taking the time to review Zanzibar Serena Hotel, your feedback is invaluable to us.
General manager
Dear Christoph
Grateful for your time to share your review of Zanzibar Serena Hotel, we are very happy with the excellent rating and we assure you of our commitment to exceptional service and experiences in Zanzibar always, thank you.
Higher class hotel, no children seen, no good parking. At most beautiful square in town. Pool and direct sea access. Rich breakfast. Bar, Rest. Local live music until 11pm at my stay - don't know if every evening.
Otherwise too short stay.
Daniel
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Wilfred - GM วันที่ 20 ก.พ. 2020
Dear Daniel
Thank you for the positive review and we are happy you had a good stay though short! We have different evening entertainment everyday from sunset to dinner time and thereafter a quiet night with sounds of the flapping sea and cool night breeze. We are grateful for choosing to stay at Zanzibar Serena G=Hotel and we do hope that you will have a longer stay next time should you come back to Zanzibar.
4/10 แย่
ผู้เข้าพักจริง
5 ก.พ. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Property wasn’t well maintained, we received the honeymoon suite which was above the bar. Couldn’t sleep at night
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Wilfred Shirima วันที่ 20 ก.พ. 2020
Thank you very much for sharing your experience and accept our sincere apology that we did not meet your expectations. We work hard to give our very best BUT we are disappointed that you did not enjoy your honeymoon to the level that we work so hard for. Your comment is opportunity to improve and we will address this accordingly.
Sincerely
GM
Relaxing seaside oasis in Stone Town. Welcoming and helpful staff, nice restaurants, very pleasant rooms.
Robert
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Wilfred Shirima วันที่ 20 ก.พ. 2020
Dear Robert
Thank you very much for the kind review, we are delighted that you had a great time with us and thank you for being our guest. We hope to see you again at Zanzibar Serena Hotel.
Sincerely
GM