Beautiful place! I took a lovely walk behind this home and it was stunning! I wasn’t expecting to share the place with other guests! So that was a weird surprise!
Julie
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก Ramina วันที่ 6 ก.ค. 2020
it was a pleasure hosting you.
your comment is appreciated
Le plus apprécié: un très grand garde-robe pour tout nos vêtements d"hiver
Le moins apprécié: trop loin du centre-ville ; 20$ de taxi aller et 20$ retour x 4jours= 160"00$!!Et si on revient à la chambre pour se reposer eh bien c'est 40$ de plus!
Lorraine
เข้าพัก 3 คืน, มีนาคม 2020
การตอบกลับจาก Ramina วันที่ 15 มี.ค. 2020
Dear Lorraine
first of all thank you very much for staying in Aurora Guest House.
the Guest house is located 3 minutes driving from downtown by cab,
as soon as you get on a taxi ,it costs you around 5 dollars before moving and the rest is by KM.
I believe this is the explanation, otherwise our guest house is located in a very safe area and close to downtown.
Regards
Room is quite big and very clean! Kitchen is attached and even laundry machine and dryer is inside the room so it's very convenient! Also the owner is very friendly nice lady so overall we had a relaxed and pleasant stay!
Tatsuya
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Ramina วันที่ 25 ก.พ. 2020
Dear Tatsuya
it was a pleasure hosting you.
your comment appreciated,
Thank you for staying in Aurora Deluxe guest house
Dear Guest, your opinion is appreciated to improve our services.
as far I know we provided you the best service, only for late check out you paid extra because we had to call the cleaner again, that is usually the vase with late check out.
you left 3 hours late at 2 PM. instead of 11 AM.
our priority is comfort and safety of all guests.
as you know we were expecting the next guest at 3 PM.
My family stayed 3 nights, and everything was perfect.
We could watch Aurora from our bedroom on the second night.
Kitchen and living area was well organized and clean.
Would recommend!!
ผู้เข้าพักจริง
เข้าพัก 3 คืน, พฤศจิกายน 2019
การตอบกลับจาก Ramin วันที่ 12 พ.ย. 2019
Dear guest
it was a pleasure hosting you, your comment is appreciated
good location for camera shooting the Aurora light at the back door of the apartment, Or, stay warm inside the house, see the Aurora in the living room or from window of a family room,
Thanks for the owners’ hospitality service. They are so nice and kindness persons. We like the flat roof of the house and it can see the aurora. Also, we join the small chasing aurora tour arranged by the owner. It is valved for money. An unexpected and unforgettable experience to see the aurora.
Susanna
เข้าพัก 3 คืน, กันยายน 2019
การตอบกลับจาก Ramin วันที่ 20 พ.ย. 2019
Dear Susanna
it was a pleasure hosting you.
your comment is appreciated
Furnace was inside the house and its running-sound was so loud particularly at night that my friend and I could not sleep well.
When I booked this accommodations, I thought it is a sort of hotel with toilet per each room hopefully with a fitness center.
If I had known that we need to share a toilet with someone, I would not have chosen this one.
I also had to pay $20 as a cleaning fee which was a total surprise.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, กันยายน 2019
การตอบกลับจาก Ramin วันที่ 9 ก.ย. 2019
Dear Guest
Your comment is appreciated
You and Your friend booked queen and triple Room with one large , modern bathroom shared.
we also have a Family Room with private bath room.
all the information were provide and is available on Expedia.
My manager told me that he showed you the Description of the room on Expedia website which corresponds the layout of the guest house
I believe your expectation was that you booked the whole guest house but you booked only two rooms.
the whole guest house option is also available.
Cleaning fee of 20 dollars is mandatory and also is on the reservation paper, it should not have been a surprise to you.
the Guest house has the most quiet, small and energy efficient boiler, you are the first person who mentioned about the noise , usually it does not make any noise.
i will double check , to make sure everything is alright.
Thanks for staying in our guest house
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับคู่รัก
2 ก.ย. 2019
ไม่ชื่นชอบ: ความสะอาด
Very small room and shared bathroom which was not cleaned the first day we were there. The second day it was cleaned. No breakfast provided although there was kitchen facilities you could make your own.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2019
การตอบกลับจาก Ramin วันที่ 3 ก.ย. 2019
Dear Guest:
unfortunately I have to disagree with you.
we have a policy ,cleaning the room and changing all linens and pillow covers before a guest arrival.
this has been a routine practice since the guest house opening in the past 2 years.
you feel it through multiple reviews by other guests who appreciated cleanliness of the guest house.
i discussed with my manger who showed me the date of your arrival and cleaning made by the housekeeper.
the room which you booked has a queen bed, it has a regular size, the definition of small and big are relative ,depends to our living style.
your comment is appreciated
It's easy to get to from anywhere and is about a 20-minute walk from the downtown area. It's brand new with amazing facilities, and if you're lucky, you might get the whole property to yourselves as we did.
AJ
เข้าพัก 3 คืน, กรกฎาคม 2019
การตอบกลับจาก Ramin วันที่ 26 ก.ค. 2019
your comment is highly appreciated
8/10 ดี
ผู้เข้าพักจริง
22 ก.ค. 2019
ชื่นชอบ: ความสะอาด
Like - the deck, the ease of access, coffee was appreciated, classic landscape
Suggestions - written note about kitchen tap function
- note that there are no breakfast places nearby for travellers who are en route so don’t have groceries.
Nothing I did not like. All aspects of my trip were first class at this location , from my initial arrival to my departure. The foregoing equally applied for my second stay on the 13th July last.