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"Poor customer service"

"It's a nice place but it's very pricey. I feel like breakfast should be complimentary because you pay a lot to stay there. It's a beautiful place but plan on extra money because nothing is free and is over priced. Staff is nice but definitely could use more people to help."

"Value for money. Accommodating staff. Good food and ample parking space. Accessible to Trail Ridge/RMNP."

"Awesome"

"Great property. Very good staff, courteous and helpful We arrived at 2 am after flight delays but staff made sure we had our room access when I called ahead to ask about our late night situation. Breakfast was really good and lady at the concierge gave awesome sightseeing tips for the short time we were there"

"Had a great stay. The location, price, the view, and the amenities were great. It was quiet and peaceful. Everything was clean and I also appreciated that housekeeping stopped by in the early afternoon, not the morning. My only feedback would be for the bed. It was too soft for side sleepers and caused some back/hip pain."

"Under construction. Dust all over, parking challenging. I would not stay on the property. Ghost tour was a joke!"

"I would stay here again. The staff is super friendly and incredibly kind and helpful. Breakfast bar was exceptional and no issues with any amenities."

"Friendly staff and comfortable cabin."

"Great room, location, and staff"

"Staff was friendly. But we had issues in pur room daily. First the air conditioning leaked from a blocked condensation line. They came and fixed it but left the soaked pillow and water all over the floor running under the pullout bed our kids were sleeping on. Told them about this, but still Noone was sent to clean up. Then the next night air conditioning stopped working. They sent soemone to fix that the next day. Then it leaked again all over the floor. Between being hot amd stuffy and the...

"Great place to stay and explore the surrounding area."

"It was a great location to walk the town and to the Rocky Mountains NP."

"very good location to visit RMNP"

"Stayed for one night, all and all it was a nice stay. The only complaint I could make is that the showers are so small, you can’t move in them but the property was so pretty and welcoming. Would definitely stay here again."

"The walls are paper thin. Too noisy. We cancelled our third night"

"The room was clean, and the staff was friendly, welcoming, and helpful. The property has a vintage roadside motel feel that may bring back memories of family road trips and could be a good fit for travelers with children or those seeking nostalgia. For us, however, it wasn't the quiet retreat we were hoping for. The furnishings felt dated, and the mattress was marked 2012, although it was clean. With exterior-entry rooms, indoor outdoor carpet, wall unit A/C, creaky floors, and noise from the...

"This place looked nothing like the picture and the queen superior room we had was so small we couldn’t even move around. We checked in and immediately checked out and the owner tried to only refund us 2 days out of 5 days and hour a fighting to get 4 days refunded"

"Incredibly clean room and wonderful stay! We were expecting the slow wifi and limited cell phone signal which was actually nice to keep us focused on connecting with nature. The staff were so helpful and kind and it was a great location close to the national park but very peaceful."