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"After an initial check in disappointment everything else was fine. Luigi definitely smoothed things over with his sincerity. They definitely need to have more English speaking staff considering 95% of the guests are foreigners and speak English. All in all a great value for the price."

"Room was very clean with exceptional views, good breakfast selection, best cocktails from several bars at property "

"The apartment although small, has a fully equipped small kitchen and a nice modern bathroom. It is very clean and well-kept. The location is very convenient, just next to Metro Line 8 Anshan Xincun station, so you can reach most attractions in under 30 minutes. There's also a big mall with plenty of restaurants and an Aldi supermarket right next to the building. The hosts are very attentive and helpful."

"T"

"Room is not ventilated, was extremely stuffy and air-conditioning not working. But staff was friendly and after several discussion, offered to upgrade to another room type which allow us to open the window for more ventilation. Breakfast can be quite messy and chaotic when it's crowded, they should have better managed the crowd. "

"很好的地方"

"Beautiful heritage building in a great location at the end of Nanjing Road on the Bund. Great staff who make all the difference."

"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room....

"Map is not the right location… it take time to find the hotel. "

"Hotel was decent, nothing special. Breakfast was ok - not fresh for sure. I was there for 1 week and it was the same everyday, I could tell it wasn't fresh. Only fresh thing was the guy making egg omelette. Surprisingly hardly anybody at the hotel spoke English. Very difficult to communicate, I didn't expect it as you would expect a high end hotel to. I personally wouldn't pay all that money to come here again, would rather pay less/half and go elsewhere. It was my 1st time in...

"Loved this hotel. Very well located. The best view from our room. Totally recommend"

"Staff was so helpful and professional! Really took pride in doing their job well! "

"Must stay hotel in Shanghai"

"Not enough attentive staff during breakfast service. Other than that the hotel was great, prime location and spacious room. "

"The hotel is a beautiful property but our room was not cleaned properly - crumbs were left by previous guests and were still there when we left after 2 nights (with maid services during our stay!). The temperature control for the shower also did not work well. The gym was small but clean. Breakfast buffer was a bit disappointing in terms of variety and quality."