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"This was a last minute booking and the room wasn't ready when we arrived so we had a little wait until it was ready. The manager (Tanya I think?) was very helpful, kept us informed and gave us a free drink while we were waiting which was much appreciated. The room itself was good, it was ground floor and close to McDonalds but we couldn't hear any noise from outside. I didn't find the bed or the sofa bed particularly comfortable but it was fine for one night. The only thing that would have been...

"Constant smell of cheap air fresheners in the halls, food was overcooked and took an extremely long time to arrive, people arriving after me were served there food before me. My experience was all the staff were in their early twenties, Maybe my issue were down to a lack of experience being on hand. Definitely not the worst place I’ve stayed in but can definitely be improved."

"Breakfast was okay but highly recommend dinner which was very good. Staff friendly and helpful and dog welcomed."

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Very good all round, the old style rooms recently refurbished to a high standard Staff were very helpful and polite Would stay again"

"Nice clean room, staff pleasant. Very good price and perfect location for us. Only downside was the noise insulation could be better. Couldn’t hear anything from the bar but the room above were constantly moving for hours and next doors snoring could clearly be heard. However would stay again "

"10/10"

"Welcoming staff and pretty room. The garden area was a perfect setting for the evening party. "

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Lovely clean room. Nice surroundings. Friendly staff and hearty breakfast."

"the breakfast wasn't the best to be honest. my smoked salmon beneath a lovely egg was not fresh and was browning at the edges."

"All good especially the staff Great location for site visits"

"Super comfortabel en uitstekend verzorgd. "

"Friendly staff , was woken up earlier from extractor fan & noisy delivery’s early"

"The hotel is in a very good location for all amenities."

"Looking for a low cost Kidderminster hotel, and this was what I selected. The hotel wasn’t exactly what I was expecting - the name suggests a degree of elegance, but what I found was a downmarket version of a premier inn without the consistency. Relatively convenient for nearby attractions about halfway to Bewdley on the Bewdley road. A decent walk to the center of Kidderminster for most dining options."

"Breakfast was excellent. The only poor thing was that, for a large, modern hotel, there was no lift for the elderly. The stairs were steep, narrow and curved with poor handrail support. It was difficult and painful to use. Parking was okay, except fot the fact that the disabled bays had lost most of the signage so that the fit and young were occupying these bays."